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Work Background
Erie CountyDept of Social Services- Emergency Services: Social Welfare Examiner
Nov. 2017Buffalo, New YorkEvaluate client's applications for eligibility on the same day they're submitted. Conduct in-person interviews with applicants regarding the agency's decision or to advise if more information is required to make a determination. Generate and sign loan paperwork for various emergency payments we make on behalf of applicants. Communicate with landlords and tenants to update on applications and payment statuses. Communicate with utility companies and other county vendors regarding payments.
Erie CountyDept of Social Services-Emergency Services: Sr. Clerk Typist
May. 2013 - Nov. 2017Buffalo/Niagara, New York AreaAm on the front line for a very demanding, high stress program through social services. Assist people with information with evictions, utility shutoffs, moving, etc. Schedule appointments, enter client information into log, look up information in Erie County DSS database system. Provide good and efficient customer service to get clients in and out quickly and with proper information and paperwork.
GEICOSupervisor Leadership Program
May. 2012 - Mar. 2013Buffalo/Niagara, New York AreaWent through an extensive training program for Customer Service, Leadership, Management, Coaching, and Auto Insurance. Used acquired skills and knowledge to field calls from customers and service them based on their needs. Helped on company projects or events when needed.
Monkey See, Monkey Do...Children's BookstoreMarketing/Management Intern
Jan. 2012 - May. 2012Clarence, NYHelped to plan and run a weekly program for young children and assisted with other programs when needed. Kept customer contact list up to date through database. Worked on redesigning the website to be more user friendly. Marketed events through social media and contacting news sites, etc.
Town of Hamburg Recreation DepartmentDay Camp Leader
Jun. 2008 - May. 2012Hamburg, NYOrganize planned weekly activities for your group and execute the plans accordingly.
Work as a team with your coworkers and demonstrate strong leadership to your group of campers.
Instruct campers about the importance of respecting others, having fun, and staying active.
Develop strong relationships with both coworkers and campers to enhance the camp experience, as well as keeping the campers safe and having fun.
SubwaySub artist
Apr. 2008 - May. 2012Lakeview, NYDemonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests.
Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
Cleans as directed.
Greets guests and prepares their orders in a neat, accurate, and timely way, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from guests and makes change.
Understands and adheres to all quality standards, formulas and procedures as outlined in the Operations Manual.
Accounts for all forms of money, bread, etc. during the shift
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