American AirlinesCorporate Communications Manager, Miami Hub
Dec. 2014 - Jun. 2020Miami/Fort Lauderdale Area• Lead all internal and external communications for the MIA hub for American Airlines. MIA serves as the third-largest hub for the world's largest airline and is home to 13,000 American Airlines employees. • Served as spokesperson for American Airlines on all local issues and national projects. • Managed employee engagement activities for 13,000+ MIA-based employees
• Wrote newsletters and created content to inform employees about corporate initiatives, network changes, community relations activities and more.
• Supported and executes communications plans that further the company’s vision • Supported media relations programs, including handling media at on-site events
• Found, created and shared authentic, compelling stories of employee and operational excellence for use across internal, external and social media platforms
• Helped support and publicize community relations communications programs, with the guidance of community relations team in headquarters
• Served as liaison between the hub operations team and the community relations team, and holds a position on the American Airlines Regional Giving Council.
• Drafted internal message points for employee meetings, program rollouts and senior management that help further companywide and more locally targeted programs
• Worked closely with Government Affairs department to leverage community and business relationships