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Work Background
FreelanceSpeaker
Sep. 2023Texas Association for Home Care and Hospice
11/2024 - Presented two education sessions at the Administrators Program - "Impactful Leadership on Home Healthcare Organizations" and "Drive Agency Success through Process Improvement." Ohio Council for Home Care and Hospice 09/2023 - Presented an Education session for professional development units to conference attendees titled "Drive Agency Success through Process Improvement."
09/2024 - Presented and Education session for professional development units to conference attendees titled "Impactful Leadership on Home Healthcare Organizations" Indiana Association for Home and Hospice Care
04/2024 - Presented and Education session for professional development units to conference attendees titled "Drive Agency Success through Process Improvement."
Alora Home Health SoftwareImplementation Manager
Mar. 2020I oversee a team of skilled implementation specialists who drive seamless onboarding for our home health EMR SaaS platform. I manage multiple concurrent implementation and training projects, directly or through team oversight, maintaining a strategic focus on timelines, quality, and customer satisfaction. To support continuous learning, I’ve created and implemented a comprehensive training curriculum that includes internal courses and external resources, enhancing both technical expertise and client service skills. Managing multiple concurrent projects, I maintain a focus on timelines, deliverables, and quality. I define project scopes, create detailed project plans, and mitigate risks, ensuring every engagement aligns with client-specific requirements. I introduced a structured change management process that reduced scope creep, streamlined updates, and improved project outcomes. To foster team growth and enhance expertise, I lead ongoing internal training sessions and developed a structured training program that includes both internal courses and external resources, keeping our team at the forefront of industry standards. This program is integral to our team's commitment to delivering exceptional customer service and technical support. I collaborate closely with executive management to ensure our department goals are aligned with the company’s vision and objectives, embodying our core values in every aspect of our operations. To enhance operational efficiency, I have authored new standard operating procedures and redesigned workflows to include advanced project management techniques. This initiative reduced customer churn by 30% within my first year by increasing client satisfaction through a structured, high-touch onboarding experience.
Billing Management ServicesCEO/Owner
Jan. 2016 - Jun. 2017BMS specializes in DME revenue cycle training and management, staff training and education and patient advocacy.
EXCEPTIONAL Home Health CareAdministrator
Dec. 2014 - Jan. 2016Sulphur Springs, TX- Plan, implement and administer programs and services in a home health setting, including personnel administration, training, and coordination of medical, nursing and administrative staff.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Direct or conduct recruitment, hiring and training of personnel.
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Negotiate contracts with outside vendors and manage network credentialing processes; build relationships with vendor representatives
- Analyze internal processes, recommend and implement procedural or policy changes to improve operations
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Billing management and all AR functions
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Best Star Home HealthBranch Manager
Nov. 2010 - Nov. 2014- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Recruit staff members and oversee training programs.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors. Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Supervise other clerical staff and provide training and orientation to new staff. - Diligently review all Quality Assurance programs and implement changes as necessary to meet organizational objectives
AccessAccount Liaison
Sep. 2007 - Oct. 2010- Manage project execution to ensure adherence to budget, schedule, and scope. Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
- Monitor or track project milestones and deliverables.
- Confer with project personnel to identify and resolve problems. - Establish and execute a project communication plan.
Schedule and facilitate meetings related to information technology projects.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Solicit sales of new or additional services or products.
Billing Management ServicesBusiness Development Consultant
Jan. 2003 - Dec. 2007
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