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Work Background
Managed Care Resource AllianceMember
Feb. 2022New York, New York, United StatesThe Managed Care Resource Alliance (MCRA) is an assemblage of industry leaders that provide services, products and/or subject matter expertise to Managed Care organizations. Our alliance consists of prominent and experienced organizations that are partnering to provide transformative solutions to our clients.
ONE Service ProsOwner - President
Apr. 2019 - Dec. 2024Seymour, TennesseeOne Service Pros delivers HVAC, Electrical and Plumbing Services in the greater Knoxville area. Our licensed experts are award winning professionals. One Service Pros, One Call we do it all!
ONE ElectricOwner - President
Jan. 2019 - Dec. 2024Seymour, TennesseeResidential and Commerical Electrical Services
ONE Home & SafetyOwner - President
Jan. 2019 - Mar. 2022Seymour, TennesseeResidential and Commerical Security Systems and Monitoring
Direct Call CentersPresident
Jul. 2017 - Mar. 2022Houston, Texas
MedCall PlusPresident
Oct. 2014United StatesPower Your Patient Contact Experience
MedCall Plus, the healthcare insource / outsource specialty department of Call Center Sales Pro is bringing 40 years of medically-focused communication management expertise to help clients affordably transform the patient experience. Our easy diagnostic plans and contact services will help you overcome the stuck points where patient expectations, call quality, human resources, and budgets come together. From customized packages for practices to telehealth startups and a communications lifeline for major medical networks, we are ready to support you with our extensive portfolio of HIPAA, Joint Commission, and HITECH compliant medically-focused services.
Our goal is to Improve patient access, eliminate unnecessary call backs and find how to best reach a one-call resolution for every patient, referral network or physician call. We support staff productivity, and you see the results in your bottom line.
Call Center Sales ProPresident
Jul. 2014Seymour, Tennessee, United StatesWith a focus on personalization, flexibility, and innovation in creating solutions that best serve our clients, Call Center Sales Pro prides itself on the time it spends in the discovery stages working with each new account. We know there is no one-size-fits-all approach to business and so you can rest assured that we'll adjust your plan until it fits just right. Call Center Sales Pro boasts being part of a legacy in telephone answering service and call centers that spans over four decades. Having worked successfully with a wide range of industries, our experience covers every field, including healthcare, property management, plumbing, HVAC, and more. Operating 24/7/365, Call Center Sales Pro is positioned to augment your normal hours of operation, provide after-hours coverage, or a hybrid of the two. With additional service offerings including outbound calling, appointment setting, nurse triage, appointment scheduling, and beyond, Answering Service One will complement your existing operations and become an invaluable extension of your central operations.
Call Center Service ProConsultant
Feb. 2014Seymour, TennesseeConsulting firm providing comprehensive technical and management solutions to privately held outsourced call handling and customer management firms (averaging $1MM to $10MM revenues). Developed, deployed, sold, and delivered improved KPIs and cost controls and implementation of process. Our team is assisting Answering Services with Business Development and Operations. We are increasing sales and revenues consistently. We understand that many very successful entrepreneurs need help in establishing a successful sales program. That is were our team comes in and helps you grow your business.
CCS- Customer Contact ServicesPresident
Oct. 2011 - Mar. 2014Eden Prairie, MinnesotaDirect day-to-day management of multi-site company inclusive of multiple functional areas consisting of Accounts Receivables/Payables, New Account Sales and Development, Contact Center Operations, and IT in multi location inbound /outbound outsource answering service/call center. • Responsible for the overall success of business operations to include profitability, productivity, efficient operations, and the successful achievement of corporate goals and objectives
• Responsible for the successful execution of project implementation, quality control, employee development, processes, call center solutions, payroll, billing, and account profitability
• Develop processes to successfully execute in the areas of Customer Satisfaction, Consumer Sales and Retention, Employee Retention, Customer Facing and AHT requirements
• Manage performance indicators to meet targets, continually monitor productivity and budgets to ensure a quality customer interaction, and work with escalation of both internal and external customers • Manage the design, development and delivery of employee plans by coaching and training exempt and non-exempt employees, succession planning
Answer Inc.Independent Consultant
Jul. 2011 - Dec. 2011Corpus Christi, Texas AreaRealigned the business plan. Increased monthly billing by 20%, increased agent utilization and customer retention. Negotiated and closed the sale of this company to sell for twice as much as the previous offers.
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