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Work Background
CrestaSr. Implementation Manager
Apr. 2024Austin, Texas, United States
ForethoughtLead Engagement Manager
Oct. 2023 - Mar. 2024Austin, Texas, United States
ForethoughtEnterprise Customer Success Manager
May. 2023 - Oct. 2023Austin, Texas, United States
WorkBoard Inc.Senior Engagement Manager & Team Lead
Dec. 2021 - May. 2023Austin, Texas, United StatesRecognized as a high-impact, multifunctional leader, providing solutions-focused recommendations to business challenges by escalating issues, championing effective internal communications, strategic planning, and cross-departmental collaborations, leading to mitigated losses, streamlined workflow processes, and strengthened partnerships.
WorkBoard Inc.Customer Success Manager
Apr. 2021 - Dec. 2021Austin, Texas, United States
data.worldSenior Engagement Manager
Jun. 2019 - Apr. 2021Austin, TexasSelected to serve as the first engagement manager of a cloud-native B2B SaaS enterprise data catalog, establishing, redefining, and enhancing entity-wide processes.
BigCommercePartner Growth Manager, Technology Partnerships
Jun. 2018 - May. 2019Austin, Texas AreaDirected the strategic advancement of the cloud-based e-commerce B2B SaaS platform, consistently achieving organizational targets by 110% to 135%.
Written.comCustomer Success Director
Jun. 2016 - Aug. 2018Austin, Texas AreaCustomer Success Director, consulting in the pre-sales process, managing post-sales activities, client engagement, and performance optimization for a B2B SaaS content licensing platform that boosted SEO performance for B2B companies.
Capital FactoryCommunity Manager
Jul. 2014 - Jun. 2016Austin, TexasManaged client engagement for a tech startup accelerator and co-working space, driving membership, overseeing operational logistics, and orchestrating retention initiatives.
Nonprofit & State OrganizationsCase Manager
Aug. 2009 - Jul. 2014Austin & Round Rock, Texas► Recognized three times as the Top Home Study Specialist statewide by Department of Family & Protective Services for high-quality, detailed reports which sparked management to use new template designs that netted 80% greater efficiency for all specialist across the organization.
► Developed more efficient business structures, created workflow document templates and incorporated reference check process into an online portal to expedite work tasks – together serving to reduce per-client workload down from 15 hours to just under 6 hours.
► Quickly established rapport with tenured clients by earning trust via approachability and focus on you-matter relationships; helped instill culture of can-do relations that focused on accountability. ► Conducted client visits and investigations, assessed and evaluated environmental, social, and interpersonal needs of clients, and trained junior staff to provide superior experiences to all clients.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore