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Work Background
55 Stone Rest IncGeneral Manager
May. 2012New York, New York, United StatesGeneral Manager | [Restaurant Name], New York City 2012 – Present As General Manager of a high-volume restaurant in New York City for over 13 years, I oversee all aspects of daily operations, team leadership, and financial performance. I lead a diverse staff of 65 employees, ensuring seamless coordination across front-of-house and back-of-house departments. My role encompasses hiring and training, performance management, and fostering a culture of service excellence. I am responsible for maintaining profitability through strategic cost control, inventory management, vendor negotiations, and data-driven decision-making. I work closely with ownership and executive leadership to drive revenue growth, improve operational efficiency, and deliver an exceptional guest experience in a competitive hospitality market. Key responsibilities include: • Leading, mentoring, and managing a 65-person team to achieve high performance and guest satisfaction • Ensuring compliance with all health, safety, and labor regulations • Managing budgets, forecasting sales, and optimizing labor and food costs • Developing and implementing systems that improve service quality and operational flow • Handling high-stakes guest relations and conflict resolution with professionalism and care
CitiFraud Analyst
Jan. 2005 - Sep. 2009Hagerstown, Maryland
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