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Work Background
ITPROSVICProject Manager
May. 2024Sydney, New South Wales, AustraliaITPROSVIC is a boutique project management company specialising in the implementation of diverse IT systems. Spearheaded the deployment of a cutting-edge Blackbaud CRM for a university, aimed at significantly enhancing operational efficiency and optimising data integration through seamless integration with existing systems. Key Contributions: • Created comprehensive project plans that define scope, objectives, deliverables, timelines, and resource requirements. • Oversaw project budgets and ensured timely delivery within financial constraint. • Monitored and tracked project progress using project management tools and methodologies. • Coordinated and communicated promptly with all stakeholders to ensure alignment with project objectives, deliverables, and organisational goals. • Ensured project documentation was consistently updated, controlled, maintained, and published throughout the project lifecycle.
SOLVProjects & Operations Manager
May. 2018 - Jan. 2024Abu Dhabi, United Arab EmiratesWith more than 5000 employees and 1000 vehicles in operations covering more than 50 cities and municipalities in UAE and KSA, SOLV provides a multitude of services in Waste Management, Total Facilities Management & Manpower Solutions • Spearhead and oversee waste and FM projects across multiple locations: • Develop and manage daily, monthly, and yearly budgets, ensuring efficient allocation of resources. Key Contributions: • Successfully planned and executed large-scale waste & FM projects, from the tendering process to initial mobilisation then day-to-day management: •Al Qusais Materials Recovery Facility Project in Dubai •Lot 3 Project Waste Collection and City Cleaning Services in the Northern Region of Abu Dhabi •Lot 5 Project Waste Collection and City Cleaning Services in the Western Region of Abu Dhabi •FM for Abu Dhabi Mall •FM for Khalifa University •FM for Sharjah International Airport • Formulated and implemented a strategic business plan, resulting in smooth and secure day-to-day operations with a monthly turnover of AUD 5 million. • Devised and implemented effective business practices that contributed to a remarkable 15% annual revenue growth. • Successfully managed the group's procurement dept, optimising the sourcing process to secure high-quality products and services at the most competitive prices. • Procured contracts assets with a total value of approximately AUD 85 million. • Played a pivotal role as a key member of the turnaround team that successfully revitalised and transformed SOLV. • Implemented several digital transformation projects (ERP, SaaS and IoT solutions) that aimed to enhance operational efficiency and customer satisfaction. • Managed and collaborated with diverse stakeholders including governmental and environmental agencies, municipalities, private sector clients, operations teams, and suppliers.
TechnovisionProjects Manager
Feb. 2016 - Apr. 2018Beirut, lebanonTechnovision is a provider of fleet management and home automation systems in Lebanon and KSA. Managed fleet management service and home automation system projects in Lebanon and KSA, overseeing end-to-end project execution. Collaborated closely with the HR department to accurately estimate staffing requirements and hire the necessary personnel for each project. Conducted thorough assessments to identify client needs and provided tailored solutions. Key Contributions: • Implemented a strategic restructuring of the sales force, resulting in improved team performance. Developed efficient business processes that enhanced productivity and efficiency for installation teams. • Planned, monitored, and successfully delivered projects and system installations by maintaining effective communication with vendors and clients on an ongoing basis. This ensured project milestones were met and client expectations were exceeded.
Zero Waste ArabiaSenior Operations Manager
Aug. 2014 - Jan. 2016Riyadh, KSAOversaw the management of a waste sorting plant, overseeing multiple functions including safety, maintenance, sales, operations, logistics, and human resources. Developed and executed budgets on a daily, monthly, and yearly basis. Key Contributions: • Demonstrated exceptional leadership by effectively directing and coordinating all operational processes and daily activities. Ensured that operations met safety, compliance, and profit and loss objectives. • Led and supported a team of 1000 staff, managed the processing of 5500 tons of daily waste, and oversaw production across nine SKUs. Achieved a remarkable 70% increase in production while reducing costs by over 15%. • Developed and implemented a tactical business plan across the business unit, resulting in increased revenue and optimised customer experience.
NCTTerminal Manager
Feb. 2014 - Jul. 2014KAEC, KSAResponsible for managing of the entire containers terminal (King Abdallah Port) operations including: safety, administration, maintenance and productivity.
averdaOperations Project Manager
Jan. 2011 - Jan. 2014Dubai, UAEAverda is a provider of sustainable integrated waste management solutions in Africa and MENA regions. Led process monitoring and optimisation efforts across the Averda group as an Operations Project Manager. Planned, hired, and managed external staff, including IT Developers, Business Analysts, and Technical Consultants. Successfully delivered asset projects on time in Dubai and Doha. Key Contributions: • Established and developed the Project Management Office (PMO) for the Averda group, resulting in increased Return on Investment (ROI) and improved project management capabilities. • Successfully completed various IT and administration-related project deliverables, business improvement projects, and initiatives within specified timelines. • Optimised business operations to enhance the company's brand image, taking responsibility for managing all aspects of projects and providing support across all Averda business units. • Implemented the transition from manual to automated scorecards and dashboards, resulting in streamlined KPI tracking and improved data visualisation. • Managed a business process management project, achieving process objectives, efficiency, and productivity targets.
averdaQuality & Audit Controller
Jun. 2009 - Dec. 2010Beirut, Lebanon• All of the following fields in the waste management value chain have been audited & optimized: City cleaning, sorting, composting, recycling, landfills, and incineration. • Conducted assessments and gap analysis on new & existing processes and re-engineered them in order to improve efficiency.
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