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Work Background
Raveche Property Director of Operations
Jun. 2023Melbourne, Victoria, AustraliaAt Raveche Property, we believe property is powerfully entwined in our storytelling and identity. It is a fundamental right to have shelter, and also our basic instinct to elevate that shelter into: A space filled with our memories.
A base that anchors us in the broader community.
An exciting investment for a more rewarding future.
So many of the moments that create who we are are centred around homes. Whether you are buying that dream home, looking to purchase investment properties, or selling a house as you move onto a new stage of life, you need the support and guidance of an experienced property advocate who understands the next chapter in your story. We Help:
Home Buyers
Investors
Relocators / Expats
Developers
Commercial Property Buyers
Downsizers
Upsizers
Sea-changers
Tree-changers
All property-type sellers When you work with Raveche, you will sense our commitment to making your property journey purposeful, enjoyable and valuable. Website
www.ravecheproperty.com.au
Phone
0421 815 749
American ExpressBusiness Development Manager | FX International Payments
Jul. 2022 - Jun. 2023
American ExpressBusiness Development Executive
Dec. 2018 - Jul. 2022Melbourne, AustraliaThrough our Global Commercial Services division, American Express offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of commercial payment solutions for supplier payments, key business expenses, travel and everyday business spending, global currency solutions, and business financing. If you would like to discuss how your business can unlock the working capital you need to be more agile in your marketplace, please feel free to get in touch with me at marquis.j.raveche@aexp.com
Trans Tasman Energy GroupBusiness Consultant
Jan. 2017 - Dec. 2018Portfolio Account Manager for the following industry organisations; - Australian Hotels Association (Victoria)
- Australian Hotels Association (Western Australia)
- Clubs Queensland
- Caravanning Queensland Trans Tasman Energy Group (TTEG) works with large, small and medium businesses, including ASX 200 companies as well as large public sector organisations to deliver best value solutions for their energy requirements. Our independant consulting group deliver real value propositions for businesses in the areas of: • Negotiating and establishing contracts for supply
• Critical timing and market tendering
• Price risk modelling
• Providing submissions to regulators
• Handling disputes with retailers and/or distributors
• Unbundling of energy prices
• Determining fair charges for energy related services.
• Creating embedded networks
• Determining fair connection changes
• Raising billing and metering issues with retailers
• Establishing charges for distributor’s negotiated services
• Providing public lighting submissions to energy regulators
• Providing energy efficiency options such as; Power Factor Correction, LED Lighting.
• Solar feasibility studies, solar & battery storage solutions; including product, price and provider negotiations.
Origin EnergySolar and Emerging Businesses Sales 2IC
Jul. 2013 - Dec. 2016MelbourneKey Achievements / Responsibilities:
• On boarding 11 of the current sales and triage staff and providing ongoing coaching and assistance.
• Successfully on boarding third party contractor Horan and Bird resulting in market penetration in the Townsville area.
• Implementation of Vedacheck credit scoring to the business unit. Including project management, liaising with key stakeholders and rolling out training to the sales team. The result is a better customer experience and a reduced cancellation rate due to failed credit check.
• Developing a Nearmaps solar design submission solution between sales and our service contractors/operations team, that has resulted in a dramatic decrease in cancellations due to insufficient roof space and/or incorrect designs.
• Managing key business relationships with third party stakeholders, Macquarie bank, Service Stream, Horan and Bird, NRC, Veda.
• Provided support to the business in launching new products, Solar as a Service, Macquarie Finance and most recently Battery Storage.
• Developed a lead management solution where one had never existed, allowing for a more efficient outbound sales team, and a better customer experience as response time is now meeting our internal SLAs.
• Provided UAT support, refining usability and processes for new sales platform and CRM, Salesforce.com
• Day to day management of a team of 11 Solar and Home Products sales staff, and a team of 5 Triage agents.
• Key point of contact for stakeholders - Operations, Service Stream, Home services operations, Project directors, Macquarie Bank, Horan and Bird, NRC.
• Channel Broker Management.
• Management of referred Vedascore reviews and outcomes.
• Management of Macquarie finance orders.
• Management of Nearmaps designs, and liaising with Solar field team for design review.
• Management of cancellations including reviews and a focus to save resulting in positive NPS and overall better customer experience.
Origin EnergySolar and Home Products sales consultant
Mar. 2010 - Jul. 2013
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