IncomlendChief Operations Officer (COO)
Apr. 2023 - Mar. 2024Dubai, United Arab EmiratesHired to oversee teams across multiple countries & restructure internal procedures and operations after losses
Identified origination and onboarding processes bottlenecks, achieving a gain of 20% in 9 months
Updated Compliance, Legal and Risk procedures including scoring and credit monitoring, tightening them up and substantially lowering overdue invoices to an average of 3 days
Drove the implementation and roll-out of a new internal platform, boosting efficiencies and data capture
Reorganised personnel across teams, streamlining them and re-allocating for expansion