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Work Background
AppleCoach (Career Experience)
Aug. 2021 - Jan. 2022Norwalk, Connecticut, United StatesTaught and cultivated essential skills and behaviors to employees, specific to their roles. Acknowledged strengths and opportunities within the team through weekly reporting and trainings.
Offered developmental feedback to seasonal employees, which led to 11 permanent positions filled after the Holiday season was over.
AppleCertified Genius
Oct. 2019Norwalk, Connecticut, United StatesReview and train team members using technical documentations and procedures. Install, modify, repair software and resolve technical issues in a timely manner.
Participant of pilot programs that enhance the customer experience.
Identify through probing business customers and introducing them to our business team for further support.
Improve customer satisfaction year over year by earning trust by offering mentorship, knowledge, tips, and resources. Apple Certified Macintosh Technician certified.
AppleCertified Technical Expert
Mar. 2018 - Oct. 2019Stamford, ConnecticutMaintained a perfect Net Promoter Score during my time in this position.
Created easier ways for customers to gain access for in-store troubleshooting needs, and for technicians to launch needed diagnostics, by utilizing an easily accessible QR Code.
Facilitated a series of classes to 22 children in the subject of Coding, utilizing newly learned skills and accessories.
AppleCertified Technical Specialist
Jul. 2017 - Mar. 2018Stamford, CTSolved customers’ issues with all mobile devices in a timely manner, while building great customer relationships.
Participated in 2 passing Physical Inventory counts, that ensured all products in the store were properly accounted for.
Elected for a Scheduling Experience for 6 months, where I learned to assign different roles to team members based on the business traffic history and trends of the facility.
AppleProduct Zone Specialist
Feb. 2015 - Jul. 2017Stamford, CTObtained an Experience working with the Inventory Department, were I gained knowledge in counts, shipments, and transactional tracking, using different specific softwares.
Engaged in an additional 2 successful Physical Inventory counts, where I confirmed counts of a third party Inventory company.
I was apart of a team that obtained Innovation and Most Improved Awards in the same quarter, which was the first time in Apple Retail.
Executive Realty SolutionsProposal Coordinator
Jul. 2012 - Nov. 2016Greater Atlanta AreaManaged 18 groups of contractors, covering 6 states, who specialize Pre-Foreclosed property maintenance. Submitted proposals to our partner banks so that high-priority orders, such as property code violations, are satisfied by their deadlines. Generated over $50k in revenue in less than 6 months, utilizing personally composed templates and job descriptions to the bank that are still currently being used.
MobileLife AT&TStore Manager
Jul. 2010 - Jun. 2012Greater Atlanta AreaLed a sales team of 7 managers and over 30 sales representatives to exceed opportunities and AT&T profit goals. Consistently worked to improve employee relationships and trainings with upper level AT&T Coordinators. Expert relationship builder, team developer, negotiator and sales strategist, which allowed our market to lead the country in sales. Achieved multiple Excellence Awards from AT&T in Feature per Opportunity and Overall Sales.
RAB Group LLCOwner
Dec. 2007Greater New York City AreaWe are striving to become Greater New York Area's premier integration solution for both residential and commercial projects. Though young in existence, we are comprised of 25+ of experience. RAB Group designs, installs, program and services automated lighting, climate control, audio/video distribution and security.
Georgia Home TheaterLead Integrator
Jun. 2006 - Jul. 2010Smyrna, Georgia, United StatesLed a team of 8 installers in different projects that included new home construction, retrofitting, home theater installation, along with lighting and climate control.
Met customers’ expectations through detailed programing of automation systems such as Crestron, HomeLogic, Universal Remote, Elan for example.
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