Bank of AmericaVice President I Process Design & Customer Segment Consultant
Jan. 2003Charlotte, North Carolina Area►Key contributor in developing, designing, deploying initiatives for the $24M Global Banking & Markets division.
►As primary business support consultant, eliminated organizational pain points through business assessment, project implementation, and data analytics.
►Executed operational measurements field study to acquire data and validate existing business models.
►Consulted with senior leadership including Finance and HR business partners to implement recommendations organization-wide while driving change, reducing variance, and increasing capacity impacting >60K associates.
►Promoted diversity and inclusion serving as Co-Chair of the Black Professionals Group, Strategy and Business Integration.