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Work Background
Bank of AmericaVice President I Process Design Manager
Jan. 2008 - Dec. 2010►Managed team of six process design consultants supporting the Deposit Products Operations organization.
►Influenced stakeholders to adopt and integrate technology and effectively manage using data analysis.
►Achieved savings of over $4M YoY by executing and managing a process improvement portfolio of initiatives.
►Recruited, hired and onboarded team members. ►Provided talent development strategies and delivered performance reviews.
►Created matrix environment enabling team members to obtain exposure to other lines of business, enhancing their professional development.
Bank of AmericaAssistant Vice President I Process Design Consultant
Jan. 2006 - Dec. 2008►Led the development and implementation of technology process solutions including a $1.6M budget.
►Monitored the effectiveness of implemented changes and solutions.
►Deployed initiatives delivering $14M annually in benefits once fully rolled out.
►Implemented capacity saving technology solution to 1,000 banking centers which included 5,500+ teller windows. Achieved 8% additional savings ahead of plan.
Bank of AmericaVice President I Process Design & Customer Segment Consultant
Jan. 2003Charlotte, North Carolina Area►Key contributor in developing, designing, deploying initiatives for the $24M Global Banking & Markets division.
►As primary business support consultant, eliminated organizational pain points through business assessment, project implementation, and data analytics.
►Executed operational measurements field study to acquire data and validate existing business models.
►Consulted with senior leadership including Finance and HR business partners to implement recommendations organization-wide while driving change, reducing variance, and increasing capacity impacting >60K associates.
►Promoted diversity and inclusion serving as Co-Chair of the Black Professionals Group, Strategy and Business Integration.
Bank of AmericaAssistant Vice President I Process Design Engineer
Jan. 2003 - Dec. 2006►Designed and implemented processes to meet budget and project goals.
►Cut service restoral cycle time 15%; used Business Partner Survey process to improve customer satisfaction.
►Improved time to identify problem root cause 10% by refining the problem management process; led to more efficient resource deployment.
BlueCross BlueShield of South CarolinaBusiness Process Engineer
Jan. 2001 - Dec. 2003►Assisted in growing revenue to $2.5B annually by analyzing operations and making recommendations.
►Collaborated with executive management and key stakeholders to drive the development and implementation of process improvements.
►Led seamless process changes and improvement studies throughout the organization.
►Reduced operational cost 30% by conducting time studies, staffing analysis, and capacity analysis.
►Provided recommendations for process improvements and automation analysis, resulting in $280K annually for Tricare operations.
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