Axispoint TechnologiesSenior Systems Engineer
Mar. 2017 - Feb. 2018Briarcliff Manor, NY• Provide support for small and medium-sized businesses both remotely and onsite
• Participate in on-call rotation
• Provide support for Windows and Mac workstations, Windows and Linux servers
• Provide VMWare and Hyper-V support
• Provide application support for backups (Unitrends, Cloudberry, DATTO)
• Provide support for Exchange 2010 / 2013, Office 365, Intermedia, GoDaddy
• Provide support for QuickBooks (client and server)
• Provide network support for Cisco ASA-5520, Cisco Meraki, and various Dell SonicWall firewalls and switches
• Preside over LoigicMonitor alerts
• Handle internal and external DNS issues for clients
• Manage AWS, MS Azure, Cloudberry, and Barracuda sites for clients
• Handle escalations to Level 2 tickets