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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
EchoStar CorporationProduct Acceptance Tester II - Boost Mobile
Mar. 2025Littleton, Colorado, United StatesWorking with various departments and approaching product testing with a business & customer first mentality to ensure wireless products meet requirements and deliver value to users.
DISH NetworkBusiness Operations Analyst II - Wireless User Acceptance Testing
Oct. 2021 - Mar. 2025Developing and maintaining test cases, using business/IT requirements to ensure system changes meet requirements. Working with various departments to ensure product pertaining to wireless communications meet business needs and deliver value to users without introducing problems to current processes.
DISH NetworkBusiness Operations Analyst I - Technical Operations Service Integrity
Jul. 2019 - Oct. 2021Denver, Colorado, United StatesExecuting customer, agent and enterprise communication on identified service integrity and product stability issues while working with different levels of organizational staff to research and provide solutions.
Performing various duties required including (but not limited to) processing Technical Problem Reports, extracting trending data, validating trending results. Documenting, creating, and distributing daily, weekly and Ad-Hoc reporting to ensure correct content distribution as per business requirements.
DISH NetworkCXO Base Camp Global Expert
Jul. 2018 - Jul. 2019Denver, Colorado, United StatesDeveloped up to 10 corporate employees each month to understand the job responsibilities of a Customer Experience Frontline Agent. Interacted with all levels of organizational staff and provided a real-world experience to new and existing employees by linking knowledge from the classroom to the skills necessary to provide the customer with a positive experience in a live call environment.
DISH NetworkCXO Global Expert
Apr. 2016 - Jul. 2018Queens, New York, United StatesAssisted internal customer experience representative queries via a chat platform and handled external customer escalations to ensure satisfaction. Assisted new hires, by applying classroom training in a live call environment, resulting in self-sufficient customer service agents who can effectively transition into the next stage of their development process.
DISH NetworkInternational Support Representative
Nov. 2015 - Apr. 2016Queens, New York, United StatesProvided customer support related to billing, technical support, retention and sales to customers in the Arabic language group.
TNT Tobacco Distributers Sales Specialist
Jun. 2015 - Oct. 2015New Jersey, United StatesContributed to product distribution and advertising campaigns. Supported sales procedures and provided after sales care and customer service.
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