Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
South Niagara Chambers of CommerceMember Board of Directors
Jan. 2025Ontario, Canada
Niagara Board of Trade & CommerceMember Board of Directors
Oct. 2024
VFS GlobalRegional Manager - Americas, Operations Control
Jan. 2023 - Aug. 2023Ontario, CanadaAs the Regional Manager of Operations Control for VFS Global, I held a pivotal role in ensuring adherence to contractual obligations with the ministries of foreign affairs across multiple countries. My responsibilities included conducting real-time audits onsite and actively driving the closure of audit findings to maintain compliance standards. I championed a risk-aware culture through effective communication and training initiatives, emphasizing the importance of regulatory compliance and operational integrity. Focusing on enhancing customer and client experiences, I prioritized quality improvement initiatives to elevate service standards. Additionally, I assumed responsibility for navigating and ensuring compliance with local regulations and data privacy laws across all offices throughout the Americas region.
AXZORA Head of Global Operations
Jan. 2022Ontario, Canada
JPMorgan Chase & Co.Vice President Project Management
Feb. 2019 - Dec. 2021As the Vice President of Project Management at JP Morgan Chase, I held a multifaceted role focused on enhancing productivity and client experience while driving innovation. My responsibilities included improving productivity through streamlined processes and efficient resource allocation, ensuring seamless transition of work offshore without compromising client satisfaction. I spearheaded the adoption of new technologies to improve efficiency and enhance the client experience, leveraging innovative solutions to address operational challenges and clear roadblocks. In addition to supporting Commercial Banking and Investment Banking processes, I drove innovation initiatives such as hackathons to foster creativity and drive continuous improvement across the organization.
FreelanceFreelance and Empaneled Trainer
Oct. 2017 - Jan. 2019Hyderabad Area, IndiaImpart trainings on
- Lead Risk Manager (ISO 31000)
- Lead Risk Manager (ISO 27005)
- Information Security Management System (ISO 27001) Lead Auditor
- Information Security Management System (ISO 27001) Lead Implementer
- Quality Management System (ISO 9001) Lead Implementer
- Cybersecurity Manager (ISO 27032)
- Auditing
- Principles of Banking (US Bank)
- Anti Money Laundering
- GDPR
TATA Consultancy ServicesAsst General Manager
Oct. 2015 - Jan. 2017Hyderabad Area, IndiaAs the Delivery Head for the AML and KYC project, I oversaw all facets of project management, including profit and loss accountability, process optimization, cost management, hiring, performance delivery, stakeholder governance, and reporting oversight. I diligently managed project finances, ensuring profitability while optimizing operational processes to enhance efficiency and reduce costs. With a keen eye for talent, I led recruitment efforts to assemble a high-performing team crucial to project success. Adapting to dynamic project requirements, I flexibly adjusted strategies and resources to maintain momentum and achieve objectives. Additionally, I prioritized transparent communication and alignment with stakeholders, ensuring reporting accuracy and facilitating informed decision-making throughout the project lifecycle.
Bank of AmericaSenior Manager
Apr. 2008 - Sep. 2015Hyderabad, IndiaAs a leader in management, my responsibilities spanned across various critical domains. I oversaw the seamless operation of chat and email support systems, ensuring prompt and effective resolution of customer queries and concerns. Stakeholder management was vital, as I nurtured relationships with key partners and clients to align business objectives and foster collaboration. Strategic planning fell within my purview, where I analyzed market trends and internal capabilities to formulate long-term goals and strategies for organizational growth. Risk and audit management were integral, as I identified potential risks, implemented mitigation measures, and ensured compliance with regulatory standards. Team management involved guiding and empowering my team members, fostering a culture of collaboration and continuous improvement. Project management was another crucial aspect of my responsibilities, where I coordinated and prioritized tasks to achieve project milestones efficiently. Additionally, I spearheaded global transition initiatives, ensuring smooth operations across diverse regions and cultures. Moreover, under my leadership, the team won multiple awards, recognizing our excellence in service delivery and innovation.
AOLUnit Manager
May. 2007 - Apr. 2008Bangalore
AOLTeam Manager
Jun. 2002 - May. 2007Bangalore
BeaconBusiness Development Executive
Apr. 2001 - May. 2002
Intch is a Professional Networking App for the Future of WorkSee more people like Joydeep on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
79159 people
18
Senior Associate @ Wong Beh & Toh
18
Ceo @ Lumenlinks Ltd
17
Business Analyst Team Lead @ Accenture
5896 people
43
服装设计公司 @ CEO
16
Investor @ Obelisk Equity
15
Business Analyst @ SRNS