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Work Background
Harts GroupAssistant Restaurant Manager
Apr. 2023 - Aug. 2024Budget and Resource Management: Oversaw daily revenue and make strategic decisions to maximize efficiency in personnel management.
Making daily reports of the services for the management team.
Operations Leadership: Responsible for planning and executing daily operations, including staff coordination and resource optimization to meet daily objectives.
Ensure a healthy shift for everyone by giving good briefings with all the information that the team needs to know and carry it throughout the day.
Keep the communication open within the management team for updates about the progress of the stages of the training of the staff, as well as giving training on the steps of service.
Making sure I keep myself open to cover wherever is needed in case the restaurant is busier than usual, even if that means moving to the bar while managing the FOH staff.
Internal Project Management: Developed and managed key processes, such as daily reporting and manual updates, which enhanced operational efficiency.
Break down how the report of our “Mystery Dinner” which we get on the weekly basis, to be sent to the whole restaurant staff, as it's a report that involves everyone working in the restaurant.
Have weekly basis meetings with the management team in which we discuss the course of the restaurant.
Padella & Trullo RestaurantsAssistant Restaurant Manager
Aug. 2022 - Apr. 2023Order consumables for FOH or doing bar orders
Prepare forecast for the week
Strategic Planning: Created weekly forecasts and developed staff rotas, contributing to operational optimization and customer satisfaction.
Re arrange floorplan to the most efficient way
Get the team on a group to make briefings about the day a head
Team Development and Training: Led team meetings to plan daily performance and conducted training to ensure alignment with organizational values.
Do interviews for FOH staff
Creating detail report on the daily basis about the performance of the restaurant
Make/Update a food/drinks bible with information for the FOH
Make sure we are stocked up for the day and change the menu accordingly
Data Analysis and Reporting: Generated detailed reports on restaurant performance, providing key insights for senior management decision-making.
Padella & Trullo RestaurantsServer
Mar. 2022 - Aug. 2022Shoreditch, London, England, United KingdomAbsolute focus on tables
Help other departments like the bar to get drinks/desserts orders out
Get the tables turn on time for the upcoming bookings or customers queuing on the system
Run food from the pass
Learn padella menu by heart
Making sure stations are stocked up for the service and my section ready to go as well
Work some shifts as a host
Harts GroupServer
May. 2021 - Mar. 2022King's Cross, London, England, United KingdomMaintaining a fast pace on turning tables
Participating on games to upsell, always reaching top 3
Running orders to the tables
Taking walk-ins and reservations by the door on my own
Delivering amazing service throughout the day
Get the restaurant ready according to the necessities
HiltonFood And Beverage Assistant
Jul. 2019 - May. 2021Bermondsey, England, United KingdomGive excellent service to guest
Work within different departments within the day
Manage the team and positions on the floor
Organising upcoming bookings to the restaurant
Switching set up for breakfast/lunch/dinner
Taking and solving complaints in our own
Taking incoming calls to requests bookings
Assisting on making the daily reports of how the service went
Process daily payments on cash and cardreceipts at the end of service
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