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Work Background
Water CorporationBusiness Analyst
Dec. 2023Perth, Western Australia, AustraliaWater Corporation is Western Australia's principal water utility, providing sustainable water, wastewater, and drainage services. My Current Focus is in protection of Customer Data Privacy.
KineticBusiness Analyst
Oct. 2021 - Jan. 2024Perth, Western Australia, AustraliaKinetic is Australia and New Zealand's largest and fastest-growing bus operator with 6,000+ buses across 100 depots. I joined Kinetic as a Business Analyst at a pivotal moment, just as the business secured the Melbourne MBF contract, effectively doubling its size. Over my tenure, Kinetic tripled in scale, presenting both incredible opportunities and complex challenges. As the business expanded rapidly, I was entrusted with high-impact projects across multiple domains, including ITSM, Safety, HR, Payroll & Microsoft platform migration as well as infrastructure upgrades.
Recognising my ability to navigate complexity, I was handpicked for a core team to establish operations for a major new contract in Sydney. This fast-paced, ever-evolving environment added additional invaluable experience in large-scale business transformations. 🌟 Key Contributions 🌟
☑️ Led business process mapping and documentation for IT systems, including Legal, HR, Payroll, and Finance platforms.
☑️ Provided on-site support for software and infrastructure migrations/ implementations across large contract transitions.
☑️ Established ITIL processes and Help Articles in FreshService & SharePoint, streamlining IT support and documentation.
☑️ Developed cost model templates for government contract tenders, saving weeks of manual work per submission.
☑️ Identified critical gaps in vendor selection and system implementation for Safety and Payroll, raising business risks and advising on better-aligned solutions.
☑️ Guided the migration strategy for 3,000+ users transitioning to Microsoft 365, working with 3rd party implementation partners and aligning with digital transformation goals. ☑️ Founding Member of Kinetic Women’s Leadership Group, advocating for diversity, inclusion, and workplace equity.
Monash UniversityBusiness Analyst and Quality Manager
Mar. 2020 - Oct. 2021Melbourne, Victoria, AustraliaMonash University is one of Australia’s leading universities and ranks among the world’s top 100. As a response to Covid-19, Monash's industry-leading proprietary digital assessment platform, eAssessment was scaled up significantly to be able to deliver remote exams to students sitting overseas and at home in Australia while in lockdown. I was employed as a business analyst and became a leading SME on the eAssessment Platform while leading a team of up to 25 quality assurance and enrolment administrators to ensure the integrity of data and processes that supported the delivery of online exams. 🌟 Key Contributions 🌟
☑️ Worked as a super user and subject matter expert for the eAssessment system, establishing robust governance frameworks, business rules and reporting tools to drive consistent, best practice application
☑️ Provided coaching and user support to academics and students to optimise system compliance ☑️ Worked collaboratively with the eAssessment Product Manager to drive continuous improvement in system functionality and user compliance, harnessing user insights and data analytics to identify and implement benefits-led change and improvement
Monash UniversityProject Coach
Mar. 2019 - Mar. 2020Melbourne, Victoria, AustraliaIn their final year of study, Monash's Bachelor of IT students are given the opportunity to develop an IT application for a real world client. I mentored student teams within this capstone unit to develop new skills and knowledge and evolve the skills the had gained through their first two years become a functional and committed IT professional. 🌟 Key Contributions 🌟
☑️ Built capability within the Faculty of IT in regards to the management of real-world projects and industry partnerships, alongside accomplished academics
Influenced continuous improvements in learning outcomes for students with regards to work readiness ☑️ Coached undergraduate and postgraduate students of IT in the delivery of real-world IT projects, working with SME businesses and local government agencies to develop and deliver digital business solutions, sharing 15+ years of operational business experience: ✔️ Facilitated effective team working within groups of culturally and linguistically diverse students ✔️ Developed business acumen of students and coached them in Agile project management ✔️ Proactively addressed performance management and behaviour concerns with individual students ✔️ Coached 25+ teams of 5 to successfully deliver projects on time and in line with clients’ specifications; enabled teams to achieve High Distinction grades and facilitated 2 award-winning teams
Communicare IncBusiness Systems Support Officer
Jan. 2017 - Jun. 2017Perth, AustraliaIn this role I was responsible for monitoring and improving major system areas and liaising with the technical implementation team to resolve issues. As part of this role I was required to consult with multiple stakeholders, co-ordinate training initiatives with external training providers and develop procedures and work instructions for the wider organisation. 🌟 Key Contributions 🌟
☑️ Developed Excel Databases for multiple programs to improve data entry and reduce time required for internal and government reporting
☑️ Implemented Outcomes Star project across organisation.
☑️ Documented “the jobseeker journey” from referral to employment as a flowchart, consulting with multiple subject matter experts and identifying multiple opportunities for improvement.
☑️ Developed functional document and presentation templates for the organisation.
☑️ Reformatted suites of documents into branded templates and improved readability and usability.
Kits and Bits Pty LtdTech Translator
Jun. 2015 - Mar. 2019Melbourne, AustraliaI established Kits & Bits to provide solopreneurs and SMEs with a fresh and innovative approach to business efficiencies, saving time and money every day. 🌟 Key Contributions 🌟
☑️ Secured and retained clients across diverse industry sectors, including local government agencies and SMEs, by delivering tailored boutique services:
☑️ Created a suite of professional document templates aligned with each client’s brand guidelines.
☑️ Conducted business analysis and process mapping to identify efficiency opportunities, documenting policies and processes with precision.
☑️ Designed and delivered technical training programs using a blended-learning approach.
☑️ Designed and maintained WordPress websites, optimising for SEO and usability.
BHP Billiton Iron OreBusiness Analyst | Trainer & Technical Writer | Integrated Operations | IROC Host
Nov. 2011 - Mar. 2015Perth, AustraliaI commenced with BHP Billiton Iron Ore in 2011 in the role of Business Analyst, Trainer and Process Documentation Specialist (Logistics Scheduling System Project). This role required me to establish a strong understanding of the supply chain in order to document business process. Due to delays in the project, my strong analysis and documentation skills were utilised in liaising with the Subject Matter Expert, Business Analyst and technical implementation team to document Master Configuration definitions, detail and ownership. Moving into the role of Trainer and Process Documentation Specialist in March 2013 I was accountable for developing and delivered training on the Supply Chain Management processes and systems for the Integrated Operations department and wider Iron Ore business. 🌟 Key Contributions 🌟
☑️ Developed style guide and training material templates in keeping with BHP Billiton Iron Ore’s corporate brand
☑️ Reviewed documentation provided by Vendor and recommended a number of changes to correct errors and for consistency, ease of reading
☑️ Identified multiple system errors and liaised with technical implementation team to resolve or develop “work arounds” for the end user
☑️ Produced high quality training documentation for Iron Ore’s new Dynamic Scheduling System, turning “use cases” into comprehensive step by step user manuals
☑️ Employed the “Good, Better, Best” principle when developing training in order to ensure learning objectives are disseminated to appropriate quality standards within allowed timeframes
☑️ Developed business process & system documentation for the development, review and publishing of training material
☑️ Developed learner training progress reports & course activity reports in excel for department management In 2012 I was asked to take on the role of IROC Host in addition to my existing roles due to my extensive knowledge of the BHP Billiton Iron Ore supply chain along with my communication skills and engaging personality.
Mango Leadership GroupDocument Controller | Business Analyst and Trainer
Aug. 2009 - Nov. 2011Perth, AustraliaContracted as a Business Analyst and Trainer for Sinclair Knight Merz and BHP Billiton Iron Ore through Mango, I delivered training across corporate applications, including document management, IT support, and learning management systems. As Team Leader, I developed onboarding manuals, procedures, and checklists while troubleshooting system issues with the Document Management System (Documentum) team. Later, as a Document Controller, I managed the creation, editing, and approval of BHPB Iron Ore’s Safety Critical documents, ensuring compliance with HSE policies. I liaised with safety teams, stakeholders, and contractors to oversee document workflows and publication 🌟 Key Contributions 🌟
☑️ Delivered training to organisational VIPs including Vice Presidents, General Managers, Managers and Superintendants within BHP Billiton Iron Ore Operations. I was targeted for this role due to my flexible approach, ability to deliver succinct, efficient, yet detailed training
☑️ Designed, coordinated the Upgrade training for current Document Management System users , delivered to more than 1200 people
☑️ Co-ordinate Logistics for Regional Training at 5 regional and remote mine sites including venues, flights, accommodation, hire cars, site access etc.
☑️ Developed procedure and work instruction for the HSEC Document Controller Role
Curtin UniversityCRM Administrator | Business Analyst and Trainer
Oct. 2007 - Aug. 2009Bentley, Western AustraliaReturning to Curtin University of Technology in the role of CRM Administrator I was accountable for implementing the Customer Relationship Management software for Future Students. This involved analysing system documentation to interpret best practice for managing Future Students enquiries. 🌟 Key Contributions 🌟
☑️ Researched current business processes used by Student Central, Faculty Student Services Offices, University Marketing and Faculty Marketing departments for managing Future Students enquiries.
☑️ Identifying, analysing and diagnosing systematic problems, providing solutions in line with the project outcomes.
☑️ Providing advice to the Manager, CMU, on the appropriate use and access of the systems
☑️ Liaising with relevant administrators to analyse appropriate process for integrating CRM with other corporate applications and websites
☑️ Developing business process for marketing campaigns within RightNow between Digital Media Unit, University Marketing and Customer Management Project. 🔀🔀🔀
I was promoted to the role of Business Analyst and Trainer in March 2008 where I assisted in the implementation of a major upgrade to the University’s primary corporate application, the student records system, Student One. 🌟 Key Contributions 🌟
☑️ Consulting with the relevant business areas to document current business process and review changes required due to system limitations and improvements
☑️ Analysis of technical documentation to ascertain potential changes to business process, end user experience and the University’s legislative and legal requirements
☑️ Liaising with the database report writer to create four new reports, to deliver accurate and relevant information to academic and administrative staff enabling accurate detection of anomalies and requests for changes to course and unit related information.
☑️ Maintaining security and confidentiality of data according to the University’s policies and practices and legislative requirements
Australian Institute of ManagementLearning and Development Co-ordinator
Jan. 2007 - Oct. 2007Perth, AustraliaIn this role I was required to work with the Manager, Curriculum and Development to set deadlines and requirements for the development of program materials, document control for more than 180 public programs and liaise with more than 50 consultants in the development of materials. This involved formatting of program materials into current AIMWA template, liaising with web developer regarding development and errors and creating marketing marterials. I was also accountable for Process Improvement and Resource Control. 🌟 Key Contributions 🌟
☑️ Documented User Manual for front end users and administrators
☑️ Co-ordinate the development of AIM‘s Online Survey Tool
☑️ Scheduled more than 200 Open programs of varying lengths and sequences for 2008
☑️ Documented project plan for collation of program directory, including Gantt chart
☑️ Improved process for ordering, booking and borrowing of program materials.
☑️ Co-ordinated collation of annual program directory (approximately 140 pages) for 2008
☑️ Initiated standardisation of program coding, enabling more efficient use of the internal database and a decrease in the number of errors
☑️ Documented process for set up and installation of internal information systems for new staff member
Toastmasters InternationalSt Georges Toastmasters, District 73/ District 17 - Member & Officer Roles
Jan. 2004 - Mar. 2025Perth, AustraliaA longstanding member and leader within Toastmasters, actively contributing to public speaking, leadership development, and event management. Held various committee roles, driving club growth, member engagement, and high-quality meeting experiences. 🌟 Key Contributions 🌟
☑️ Public Speaking & Coaching – Developed and delivered structured coaching to help members refine speechwriting, delivery, and stage presence.
☑️ Emceeing & Event Facilitation – Led meetings, competitions, and milestone events, ensuring seamless execution and engaging audience experiences.
☑️ Mentoring & Leadership – Guided new and experienced members in their personal and professional development, fostering confidence and communication skills.
☑️ Club & Event Management – Organised high-profile events, including speech contests and special meetings, overseeing logistics, marketing, and execution.
☑️ Committee Leadership – Held multiple executive roles (e.g., President, Vice President Education, Vice President Membership), shaping club strategy, onboarding new members, and maintaining operational excellence. Toastmasters has been instrumental in developing my confidence, leadership skills, and ability to connect with diverse audiences—skills I now apply professionally in coaching, facilitation, and business leadership.
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