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Work Background
Texans Credit UnionProject Manager
Jan. 2023Richardson, Texas, United StatesGreatest job ever! I get to work with folks in pretty much every department in the credit union, helping to plan and roll out new strategic initiatives that help us serve our members better. I get to learn something new every day. How great is it to know your job makes a difference in your community?!
Carter Mill Soap CompanyBusiness Owner
May. 2014 - Feb. 2023Richardson, TX• Developed a natural soap and skin care diverse product line.
• Designed and created packaging, advertising, line sheets, and order forms.
• Created and maintained an ecommerce website.
• Interviewed and hired sales and manufacturing employees.
• Processed payroll for employees.
• Organized and managed sales events including farmer’s markets and wholesale trade shows.
• Grew sales, both retail and wholesale, by an average of 10-20% year-over-year.
Bank of AmericaTeam Manager, VP, Business Technical Analyst
Mar. 2009 - Apr. 2014Dallas-Fort Worth MetroplexFunctioned as Project Manager for the performance test team collaborating with a large team located in multiple cities across the United States with international support in India and Hong Kong. • Supported a large portfolio of corporate customer service applications.
• Lead all project management activities from a performance testing standpoint. Tasks included budget forecasting, liaising with other project managers and stakeholders to define requirements and scope, creating project plans and other deliverables, assigning roles and responsibilities, milestone tracking, status reporting, and risk mitigation.
• Managed a team of both onshore and offshore performance testers, assigning responsibilities and monitoring status to ensure completion of project tasks in a timely manner.
• Established strong relationships with stakeholders, development teams, and client groups to build trust and cross-team cooperation.
• Performed project tracking and reporting through clear and concise status reports and time management reports.
• Identified and tracked appropriate project metrics to ensure productivity, budget adherence, client satisfaction, and return on investment. • Analyzed completed projects to identify and recommend changes, improvements, and cost saving measures for current and future projects.
Bank of AmericaQuality Assurance Tester, Assistant VP
Feb. 1999 - Mar. 2009Charlotte, North Carolina, United StatesFunctioned as Lead Quality Assurance Tester for quarterly releases of a large portfolio of corporate customer service applications. • Began as a manual functional tester and quickly advanced to automated functional and performance testing using Mercury tools.
• Partnered with developers, clients, project managers, and test team members to ensure all requirements were fully tested and approved.
• Created all testing deliverables including test plans and estimates, use cases, test cases, test scripts both manual and automated, incident reports, traceability matrices, and summary reports.
• Lead a team of testers for multiple large software releases each year, delegating responsibilities and ensuring completion of all test activities.
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