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Work Background
Group 1 AutomotiveSales Manager
Dec. 2021Houston, Texas, United StatesAchieved record-breaking sales volumes, consistently surpassing monthly sales targets by 20%. Developed strong customer relationships, resulting in high levels of customer satisfaction and retention. Trained and mentored new sales staff, enhancing team performance and cohesion
Group 1 AutomotiveFinance Manager
Aug. 2021 - Dec. 2021Houston, Texas, United StatesDeveloped and implemented financing strategies that increased dealership revenue through effective loan structuring and customer education. Cultivated relationships with various financial institutions, negotiating favorable terms for customers and maximizing approval rates. Provided exceptional customer service by guiding clients through the financing process, resulting in a 17% increase with our primary market lender. Conducted training sessions for sales staff on financing options to enhance their ability to assist customers effectively. Streamlined a financing process reducing turnaround time by 1 hour, leading to an improved efficiency and customer experience.
Group 1 AutomotiveInternet Director
Aug. 2019 - Aug. 2021Houston, Texas, United StatesRecognized for outstanding performance in sales, contributing to an increase in dealership revenue. Collaborated with management to implement effective sales strategies that improved overall gross profits. Mentored and trained sales staff with a specific process, leading to high conversion rates.
Group 1 AutomotiveAcquisition Manager
Apr. 2019 - Aug. 2019Anaheim, California, United StatesLed the acquisition team at one of the largest Toyota dealerships in the country, responsible for sourcing and purchasing high-quality pre-owned vehicles. Developed and executed strategic acquisition plans that resulted in a large increase in inventory during the one of the biggest shortages of inventory in automotive history. Successfully increased inventory turn rate in pre-owned sales. Conducted market analysis to identify trends and opportunities, ensuring the dealership remained competitive in pricing and inventory selection. Collaborated with the sales and finance departments to develop pricing strategies that maximized profitability while remaining attractive to customers. Trained and mentored acquisition staff on best practices for sourcing and evaluating vehicle quality, enhancing team performance and efficiency.
EpsilonAccount Executive
Jan. 2019 - Apr. 2019Costa Mesa, California
EpsilonAccount Coordinator
Jan. 2018 - Jan. 2019Costa Mesa, California
Loyola University ChicagoStudent
Aug. 2013 - Dec. 2016Greater Chicago AreaB.A. - Advertising and Public Relations, Cum Laude National Society of Collegiate Scholars member - received honors for excellent academic achievement
Newport Heart Medical GroupScheduler
May. 2013 - Aug. 2013Newport Beach, California- Provided quality telephone counseling, crisis intervention, suicide prevention for persons in crisis
- Strengthened patient relationships by providing quality customer service
- Demonstrated ability to manage and prioritize multiple tasks in a fast-paced work environment
United States Marine CorpsSergeant of Marines
Jan. 2009 - Jan. 2013Camp Pendleton, CADemonstrated exceptional leadership and discipline, meritoriously promoted to the rank of Sergeant within 3 years of service. Led a team of 20 Marines, ensuring mission success through effective communication and strategic planning. Received multiple awards and honors for outstanding performance and commitment to duty. Directly responsible for over $1.5M worth of national security and communications assets. Collected, analyzed, and organized data, saving company over $10K in expenses. Deployments:
- Afghanistan, Operation Enduring Freedom - 2012
- 13th Marine Expeditionary Unit - USS Boxer - 2011
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