Kiran Kaur

Customer service representative @Kmart Australia Limited

📝 Influencer or BloggerStreamerAustraliaCustomer Support RepresentativeBilingual Communications SpecialistEntertainmentChat SupportLive ChatDocument ProcessorTyping SpecialistData EntryInterpretation SpecialistTranslatorOffice AdministratorAssistantCustomer Care SpecialistHelp Desk SupportCustomer ServiceCall CenterAffiliate MarketingFinance🐦 DesignITMarketingStartup Founder

As a customer service representative, I effectively handled a wide range of customer inquiries, concerns, and requests with professionalism and empathy. I maintained a positive and helpful attitude while resolving issues, ensuring customer satisfaction through clear communication and prompt problem-solving. By actively listening to customer needs and providing accurate information, I built trust and fostered strong relationships. I also managed complaints and escalated complex issues when necessary, always aiming to deliver a seamless and supportive experience that reflected the company’s values.

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Work Background

Finance Support Assistant

Ferguson Plarre BakehousesFinance Support Assistant

Feb. 2022 - Oct. 2024

Revenue Intern

Veriu GroupRevenue Intern

Jul. 2020 - Sep. 2020Melbourne, Victoria, Australia- Analysing business goals, objectives and needs - Help planning and designing business processes and making recommendation for improvement - Performing research and analysing in support of operations - Assisting in resolving business issues using systems and data - Estimating costs and benefits of multiple actions and/ or solutions and providing recommendations - Help launch new initiatives

Clothing Service Attendant

Kmart Australia LimitedClothing Service Attendant

Jan. 2020 - Aug. 2024Victoria, Australia

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Customer Service Excellence

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