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Work Background
ZEISS Medical TechnologyRefractive Account Manager-West Coast
Jan. 2022❖ Provide training, sales and marketing support for physicians and clinical staff on the use of the Zeiss refractive lasers to drive procedure volume and revenue.
❖ Provide clinical application support for flap cutting, keratoplasty, and excimer laser procedures with current installed customer base.
❖ Teach and provide technical clinical support to surgeons performing surgery with the VisuMax and MEL lasers. Be present during surgical procedures to ensure quality, desired outcomes and FDA compliance.
❖ Support clinical efforts at customer site(s) via surgical support,monitoring on surgery days by reviewing post-ops and patient follow-up, and supporting clinical data collection.
❖ Provide sales and marketing tools and train the practice on converting surgeries to the Zeiss platform.
❖ Work with marketing and other departments to ensure that course materials reflect current and up-to-date features.
❖ Be able to discuss the marketing program and target a cost effective sales and marketing campaign based on local market needs.
❖ Drive procedure volume by reviewing current procedures performed using competitor’s platforms by educating clinical staff and how to sell the benefits of Zeiss products over other competitive platforms.
❖ Attend and support trade shows, conferences, exhibits, seminars and wet-labs as needed. ❖ Provide first line medical, clinical applications and sales and marketing support, including on-site support for the Zeiss Laser Platform in the US marketplace.
❖ Travel within territory – WA, OR, ID, AK, CO
STAAR SurgicalClinical Application Specialist
Jul. 2021 - Jan. 2022
University of WashingtonEpic Principal Trainer-Bones & Kaleidoscope
Feb. 2021 - Jul. 2021
University of WashingtonCredentialed Trainer, University of Washington-Harborview Medical Center
Aug. 2020 - Feb. 2021Seattle, Washington, United States
Vision Group HoldingsNational Clinical Trainer
Aug. 2018 - Jul. 2020Remote❖ West Coast territory, oversee 12 offices throughout Washington, Oregon, California, Arizona, Colorado and Nevada
❖ Created a task-oriented binder for all 80 offices. This included all protocols, Logs, Sop’s, equipment used and proper usage.
❖ Design training material and deliver training on various topics in OR and clinic
❖ Identify and catalog resources and programs inside and outside the organization that promote learning and organizational improvement. Effectively manage vendor relationships. ❖ Developed timelines and agendas for national meetings and corporate roll outs
❖ Developed on-boarding training of new hires nationally
❖ Created post-op instructions for PRK and Lasik Surgery for LVI offices. Each surgeon customized with specific instructions.
❖ Provide on-boarding and vendor training to staff members to support safe clinical care ❖ Worked closely with VP of clinical services and Sr. Clinical Director to develop EMR rollout nationwide
❖ Support centers in improvement of patient experience by sharing and demonstrating best practices with center staff. ❖ Developed tools to support staff in improving the patient experience. ❖ Ability to influence change in the centers to create a “team player” environment. ❖ Thorough site visits and training reports submitted to centers regarding what I went over and the follow up action
❖ Develop tools and educate staff on utilization of best practices for maintaining proper product inventory in their center.
❖ Develop tools and educate staff on utilization to support the sales team in patient conversion for appropriate candidates.
❖ Outline goals and complete multiple tasks during each site visit to decrease the long-term costs to the center and the company
❖ Travel weekly to support centers in person and educate staff
Vision Group HoldingsLead Surgical Ophthalmic Technician
Aug. 2017 - Aug. 2018Bellevue, Washington, United States❖ Busy fast paced refractive surgery practice specializing in correction of common vision disorders such as myopia, hyperopia and astigmatism
❖Performed Goldmann Applanation Tonometry
❖ Assist in Lasik and PRK procedures with Dr. Jenson weekly
❖ Checking angles
❖Refractions
❖Patient work ups
❖In charge of all OR supply ordering and maintaining OR protocols ❖ORB Scan/Pentacam ❖Contoura Scans- topo guided mapping and planning ❖Dry eye prevention with punctal plug understanding and tear film education
❖Patient consultations and sales
❖Completed logs for dry heat, spore testing, freezer, fridge and mitomycin daily or on surgery days.
❖ Performed patient histories, vision screenings, pupil exams and initial patient work-ups and follow up care
❖ Quickly built trust and rapport with patients, educating them on treatment procedures ❖ Processed prior authorizations ❖ Able to work successfully in fast-paced settings and demonstrate excellent communication and critical thinking skills
Redmond Eye ClinicOphthalmic Technician
Aug. 2016 - Aug. 2017Redmond, Washington❖ Busy fast paced Ophthalmology/Optometry practice ❖ Alllergan, TrueTear clinic patient educator
❖ Performed OCT (Optovue) and Visual Fields (Humphrey Visual Field) and Fundus Photo (Eidon)
❖ Performed Goldmann Applanation Tonometry, checking angles
❖ Dry eye testing including tear osmolarity and Inflammadry
❖ Lipiflow and Lipiview testing and treatment
❖ Blephex
❖ Performed patient histories, vision screenings, pupil exams and initial patient work-ups and follow up care
❖ Assisted with a variety of minor surgical procedures with Dr. Laura Periman ❖ Quickly built trust and rapport with patients, educating them on treatment procedures ❖ Processed prior authorizations ❖ Able to work successfully in fast-paced settings and demonstrate excellent communication and critical thinking skills ❖ Scribe for doctors as needed for patient flow Allergan-TrueTear Advisory board, March 2017
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