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Work Background
Climate Fresk VietnamClimate Fresk facilitator
May. 2024
CRESTCOM HO CHI MINH VIET NAM - World Premier LeadersFacilitator
Dec. 2023Ho Chi Minh City, VietnamEmpowering leaders through Crestcom’s award-winning leadership development program, which covers 24 dynamic topics designed to enhance 10 core leadership competencies and develop 12 essential management skills. Coaching participants to apply program knowledge and achieve real results.
Flow NetworksProduct Manager
Jan. 2021 - Apr. 2023Worked directly with the founder and cross-functional teams, including marketing & sales, platform architect, and UX/UI designers to understand product vision and build product roadmap. Defined product KPIs and used data analysis to continuously improve product features and user experience.
Played the role as a scrum master in a scrum team to prioritize and built integrated engagement playbooks, a part of SaaS platform, to banking mobile apps.
Worked with engineering team to define APIs and wrote APIs documents.
Worked with clients to understand their needs and delivered the product with high quality and on time.
ManulifeSenior Business Analyst
Mar. 2019 - Jan. 2021Set up the knowledge base for insurance products and core system.
Wrote the system specifications, performed impact analysis for the requirement changes.
Managed the scope together with Delivery Manager and Scrum master.
Worked with developers to verify the application functionalities, making sure quality of deliveries.
Performed demonstration to business users.
ELCA VietnamDevelopment Manager
Feb. 2016 - Mar. 2019Defining career paths for business analysts and testers.
Hiring, coaching, establishing career development plans for business analysts and testers.
Process owner for requirements development and requirements management process areas.
Member of audit panel to review all internal audit reports.
ELCA VietnamSenior Manager
Feb. 2013 - Jan. 2016Reviewing project readiness status, providing consultation in term of business preparation to start a new project.
Supporting projects as quality agent to set up and monitor metrics.
Leading and developing business analyst and QC team.
Leading process-building team to write quality handbook to adopt Agile methodology within the company's context.
Member of CMMI appraisal team.
ELCA VietnamProject Leader
Feb. 2009 - Feb. 2013Leading maintenance and development projects of up to 9 members.
Managing production support team, monitoring web application performance and collaborating with multiple teams to solve production issues within Service-Level Agreement (SLA).
ELCA VietnamBusiness Analyst
Jan. 2009 - Jan. 2016Analyzing and writing software feature specifications.
Reviewing, performing clarification and identifying gaps in written specifications.
Establishing operational scenarios to prioritize requirements and test scenarios.
Planning and executing test scenarios and test cases.
Bridging the gap between engineering team and business team, ensuring the requirements are well understood by engineering team.
Nestle ProfessionalPartner
Jan. 2008 - Dec. 2011
ELCA VietnamSoftware Engineer
Sep. 2006 - Dec. 2008
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