EdiktedCustomer Support Team Lead
Sep. 2022 - Jun. 2024-Providing coaching and mentorship to team members to foster a positive and collaborative work environment
-Conducting performance evaluations and developing new training programs to enhance team effectiveness
-Overseeing the recruitment and onboarding of new personnel
-Enhancing customer care processes, refining company policies, and optimizing procedures to improve overall customer experience
-Collaborating with different departments to ensure efficient resolution of escalated issues
-Preparing and analyzing monthly reports to track performance and identify areas for improvement