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Work Background
EdiktedCustomer Relations Manager
Jul. 2024- B2B communications
- Report preparation - Addressing and resolving shipment and customer order discrepancies
EdiktedCustomer Support Team Lead
Sep. 2022 - Jun. 2024-Providing coaching and mentorship to team members to foster a positive and collaborative work environment
-Conducting performance evaluations and developing new training programs to enhance team effectiveness
-Overseeing the recruitment and onboarding of new personnel
-Enhancing customer care processes, refining company policies, and optimizing procedures to improve overall customer experience
-Collaborating with different departments to ensure efficient resolution of escalated issues
-Preparing and analyzing monthly reports to track performance and identify areas for improvement
EdiktedCustomer Support Representative
Dec. 2021 - Aug. 2022- Responding to customer inquiries via email and social media platforms (Instagram/TikTok) with professionalism and efficiency
- Addressing and resolving issues related to shipments, product concerns, and other customer requests to ensure a seamless experience
Bauhaus Center Tel AvivSales Assistant
Aug. 2019 - Mar. 2020
Salon “Antyki”Assistant
Dec. 2017 - Mar. 2018Катовице, Силезское воеводство, Польша
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