Neta Granovskiy

Customer Relations Manager @Edikted

Project CoordinatorOffice AssistantPersonal AssistantAdministrative AssistantComplaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Help Desk SupportSoft Skills TrainerTutorAssistantCustomer ServiceEducation

Customer Support Specialist | Administrative Professional I am a dedicated Customer Support Specialist and Administrator with a passion for delivering exceptional service and optimizing operations. With a strong background in customer relations and administrative support, I thrive in fast-paced environments where problem-solving, communication, and efficiency are key. With a customer-first mindset and strong organizational skills, I am committed to driving positive experiences for both customers and businesses. Let’s connect and explore how I can contribute to your team’s success!

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Work Background

Customer Relations Manager

EdiktedCustomer Relations Manager

Jul. 2024- B2B communications - Report preparation - Addressing and resolving shipment and customer order discrepancies

Customer Support Team Lead

EdiktedCustomer Support Team Lead

Sep. 2022 - Jun. 2024-Providing coaching and mentorship to team members to foster a positive and collaborative work environment -Conducting performance evaluations and developing new training programs to enhance team effectiveness -Overseeing the recruitment and onboarding of new personnel -Enhancing customer care processes, refining company policies, and optimizing procedures to improve overall customer experience -Collaborating with different departments to ensure efficient resolution of escalated issues -Preparing and analyzing monthly reports to track performance and identify areas for improvement

Customer Support Representative

EdiktedCustomer Support Representative

Dec. 2021 - Aug. 2022- Responding to customer inquiries via email and social media platforms (Instagram/TikTok) with professionalism and efficiency - Addressing and resolving issues related to shipments, product concerns, and other customer requests to ensure a seamless experience

Sales Assistant

Bauhaus Center Tel AvivSales Assistant

Aug. 2019 - Mar. 2020

Assistant

Salon “Antyki”Assistant

Dec. 2017 - Mar. 2018Катовице, Силезское воеводство, Польша

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