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Work Background
Quad Informatics Consulting Services Co. Ltd.Co-Founder and President
Nov. 2021Batangas, Calabarzon, Philippines• Spearheaded digitalisation and automation projects for government agencies, academic institutions, and private companies using Jira and Confluence.
• Successfully implemented Jira and Confluence in multiple countries, including the USA, Germany, UK, Singapore, and the Philippines.
AJW GroupJira Administrator
Jun. 2019Singapore1. Administration and configuration of cloud-based Jira, Jira Service Management, and Confluence instances.
2. Mentor and subject matter expert on Scrum, Kanban, and Knowledge Management.
3. Integration of Jira with 3rd party applications such as Quantum, MS Azure, MS Teams, Slack, Bitbucket.
4. Writes functional specifications, technical specifications, and post-production reviews for IT projects.
5. A member of the Change Management Advisory Board that reviews and approves IT change requests.
6. Implement digitalization and automation using Jira, Jira Service Management, and Confluence for IT and business teams as part of the company’s digital transformation program.
Willis Towers WatsonJira Administrator
Oct. 2016 - Jun. 2019Manila, PhilippinesScope of work primarily includes:
1. Led the Automation and Innovation work stream of the Manila Software Support Team. Key projects handled includes phone support integration with Jira Service Desk, chatbot, and artificial intelligence projects.
2. Jira Software, Jira Work Management, Jira Service Desk, and Confluence governance, administration & configuration.
3. Shared Services Organization support and collaboration.
4. Mentoring of junior Jira Administrators.
SAP AGCoE/VP/Cloud Logistics Collaboration Consultant
Jun. 2013 - Dec. 2013Working from HomeBusiness process engineering and optimization, knowledge management, operations support, user management, research and development, customer support, administration and configuration of Atlassian Tools (JIRA, Confluence, Crowd). Work highlights: 1. Created and implemented custom Jira projects (workflows, field configurations, permissions, notifications) representing the different business processes of Cloud Logistics services.
2. Created and managed Scrum and Kanban boards (Jira Agile).
3. Implemented Confluence content security based on SAP Information Security Classification guidelines.
4. Created and managed user accounts in Atlassian Crowd system. This included providing access and permissions to information in both Jira and Confluence.
5. Provided first level support to users.
Atos North AmericaCollaboration Consultant
Oct. 2006 - Apr. 2013Working from HomeBusiness process engineering and optimization, knowledge management, operations support, user management, research and development, customer support, administration and configuration of Atlassian Tools (JIRA, Confluence, Crowd). Work highlights: 1. In 2006, researched and presented various collaboration and issue management tools. The recommended Atlassian Confluence and JIRA systems were approved and adopted to cater to the business requirements of Atos’ project and service delivery teams.
2. Installed, configured and administered JIRA and Confluence systems. This covered several Production, Test and QA instances of these systems. System administration included creating and scheduling periodic data back-up, application of security patches, database management (MySQL), and continuous liaison with Atos Network/LAN Team for system monitoring and upgrades.
3. Created custom JIRA project workflows that depict the different business processes of project and service delivery teams.
4. Created and implemented field configurations, screen schemes, permission schemes and notification schemes in JIRA projects.
5. Created a JIRA Help Desk similar to Atlassian Support system which included automated ticket status update, custom workflow, screens, permissions and notification schemes.
6. Created and developed Confluence and JIRA technical and functional documentation, training materials and how-to’s.
7. Worked with Atos’ Legal Department in migrating content from Confluence to MS SharePoint.
8. Created and managed user accounts, including user access and permission to content in JIRA and Confluence.
9. Provided first level support to users.
Saudi AramcoSystems Analyst/Webmaster
Nov. 1998 - Jun. 2008Intranet web application development, Microsoft .Net, IIS administration, databases, project management, customer relationship management, business intelligence, requirement analysis, help desk, documentation. Work highlights: End to end development and support of intranet web applications using Microsoft technology. Some of the most notable and celebrated websites during this assignment were as follows: 1. SAP Computer Center Intranet Website Integration
Integration of more than 16 different websites into a single online resource on SAP implementation in the company. This project also introduced a dynamic, database enabled web application that provides not only SAP implementation information but also interactive support tools, electronic training videos, and customized applications. 2. Organizational Realignment Program (ORP)
This is a web-based application for the US-patented Organization Realignment Program that captures business scenarios through functions, activities, tasks, roles and competencies, calculating workload requirements and resource assignment. 3. Training Needs Analysis Tool
A web-based application for gathering departmental training forecast using Microsoft .Net 2.0 technology. 4. User Identification Program (UIP)
A program that identifies the impacted organization and employees in a SAP implementation. It also features SAP course identification, as well as the individuals that need to take these courses, thereby facilitating the delivery of training to the target audience. 5. SAP Healthcare Issue Management Tool
An online Help Desk application that provides issue management system, featuring user feedback recording, issue assignment, and problem resolution notification. This tool was used in support of the SAP Healthcare rollout in 2003 at Saudi Aramco. 6. SAP eTraining Online (SAPETO)
Hosts and manages training videos that SAP users need to complete during the SAP implementation in the company.
Saudi AramcoPrograms and Planning Staff Analyst
Jan. 1995 - Jan. 1998Dhahran, Saudi ArabiaPrograms and planning support, Microsoft Office, records management, administration and clerical support. Work Highlights: 1. Developed and maintained database of employees in the Admin Area’s Professional Development Program (PDP).
2. Gathered periodic activity reports from teams and consolidated them into departmental reports.
3. Employee Timekeeping – ensure employee monthly time reports are collected and recorded in the system.
4. Provided Microsoft Office expertise at the workplace.
5. Scheduled and booked flights of staff members to various regions of the country.
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