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Work Background
Rio Mundo TravelCEO
Aug. 2024RIo Janeiro, BrasilI lead and manage the overall strategy of Rio Mundo Travel, ensuring sustainable growth and excellence in customer experience. My main responsibilities include: Defining the company's vision and mission, always focused on providing memorable and personalized travel. Building strategic partnerships with global suppliers and operators, expanding our reach and differentiating factors. Overseeing operations and teams, ensuring a high standard of quality in all services. Innovating in the travel market, incorporating trends and technologies to offer unique solutions to our customers. Focusing on the customer experience, ensuring that each journey is planned with care and attention to detail. With a passion for exploring the world and creating connections, my goal as CEO is to transform Rio Mundo Travel into a reference in the industry, combining expertise, creativity and exceptional service.
Passion Brazil | DMC & Incoming Tour Operator,Travel Designer
Oct. 2023 - Aug. 2024Rio de Janeiro, BrasilAtuo como Travel Designer para o mercado francófono na Passion Brazil, uma agência franco brasileira de receptivo que atua no mercado há 20 anos. Sou responsável por criar e coordenar roteiros de viagem exclusivos e personalizados para grupos de agências francesas que desejam explorar o Brasil. A operação é feita B2B, e sou o ponto de contato principal para nossos clientes francófonos, garantindo que cada viagem seja uma experiência inesquecível, alinhada aos altos padrões de serviço e expectativas de nossos clientes.
Latin ExclusiveBusiness Development Executive & Concierge
May. 2022 - Sep. 2023Rio de Janeiro, Brasil- Contribute to the development of the contents of the company’s social media platforms with weekly reports and strategic planning.
- Record videos with drones, DJI cameras or smartphones, in the luxury properties where we work with on our social media such as Youtube, Facebook, Instagram Reels and LinkedIn posts, in order to engage the audience and convert new leads into customers. - Edition of videos and posts with some audio and visual content creation programs.
- Build relationships and partnerships with other agencies, influencers, press and media professionals, such as CNN Travel & Gastronomy, Record TV, G1, Forbes, The Insider, James Edition, etc. - Select the content for the newsletter, blog and some magazines/newspapers articles and headlines. - Rental support for VIP clients and staff in the production of large events such as festivals, World Cups and Olympics
- Concierge Services providing customized services for VIP clients, being their personal assistant and lifestyle manager in Rio de Janeiro. - Find and add new luxury properties to the company's portfolio, registering new properties on their websites and systems
- Reply to VIP customer requests efficiently, achieving short term rentals, long term rentals and sales goals;
- Business development with the French-speaking community of Rio de Janeiro (Consulate, Chamber of Commerce, newly installed French companies, etc.)
Latin ExclusiveVacation Rentals & Sales Executive at Latin Exclusive
Jan. 2022 - May. 2022Rio de Janeiro, Brasil- Support end-to-end with each reservation, doing check-ins and check-outs and problem solving
- Conversion of leads from different partner platforms (Airbnb, Vrbo, Homes & Villas by Marriott, James Edition, Forbs Global Properties, HVN, etc).
- Schedule appointments for potential buyers.
TonInside Sales Analyst
Apr. 2021 - Jan. 2022
StoneAnalista de Relacionamento com Cliente
Jul. 2020 - Apr. 2021Rio de Janeiro, Brasil
AutónomoFreelancer
May. 2019 - Oct. 2019Copenhague, Região da Capital, Dinamarca- Fotografia de viagens
- Gerenciamento de Mídias Sociais/Marketing Digital
- Tradução de documentos
- Aula online e presencial da língua portuguesa com métodos criativos e originais.
AutónomoWORKING/HOLIDAY EXPERIENCE FRANCE
Sep. 2018 - Apr. 2019Le Havre, Normandia, França- Fotografia de viagens
- Gerenciamento de Mídias Sociais/Marketing Digital
- Tradução de documentos
- Aulas de idiomas online
IBMContract Preparation Anaylist
Jun. 2016 - Aug. 2018Rio de Janeiro- Work with the legal team in order to create loan and lease contracts for clients in Chile, supporting Sales team with the analysis of the deal and all the back office support needed. - Send an acknowledgement letter for the supplier in order to receive the invoice of the deal.
IBMInception and Payments Analyst
Nov. 2015 - Jun. 2016Rio de Janeiro e Região, Brasil- Review loan and lease contracts in order to incept in the system and then pay the supplier's invoices in Colombia.
IBMContract Preparation Intern
Mar. 2015 - Nov. 2015Rio de Janeiro e Região, Brasil- Support Sales team of Colombia, Chile,Peru and Uruguay on the preparation of the contract, analyzing all the terms and conditions of the deal, in order to make it valid to be signed and incepted on the system.
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