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Work Background
Software Mind North AmericaAccount manager
Nov. 2021Serving as a liaison between number8 and its partners, ensuring clients’ needs and concerns are met, all while building the relationship to improve customer retention. Maintaining accurate records and getting to know the accounts being managed to identify the right moments to intervene, whether with a contract renewal or pushing forward a new initiative. Main responsibilities:
• Build and strengthen client relationships to achieve long-term partnerships
• Take inquiries and requests from customers and address their needs
• Document and ensure data integrity • Stay on top of accounts, making sure their needs are being met
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
INTERMODA SASales Supervisor
Jan. 2021 - Nov. 2021San Pedro Sula, Cortés, HondurasResponsible for coordinating Costa Rica sales team remotely throughout pandemic with periodic visits. Following up with sales team needs and evaluating profitability of requests such as discounts, bundle projects and other customer requests to ensure customer satisfaction as well as the company´s financial integrity. Working closely with them to develop a financial recovery strategy for the region after the economic shutdown and the considerable increase of accounts receivable. Main Responsibilities:
• Coordinate foreign sales team remotely with periodic visits
• Supporting the sales force with general operations such as product availability, timely exports and deliveries, marketing initiatives and anything required to help reach the team’s objectives.
• Review past sales data to determine trends in productivity
• Research and evaluate economic, competitor, market, industry, and customer growth trends and conditions
• Adjust product forecasts to accommodate promotional activities, consumption trends, advertising campaigns, and marketing changes to prices
• Review sales team performance against monthly goals
• Present actionable information and insights to management and team members
• Support in budget creation for region
INTERMODA SABusiness Strategy Specialist
Jul. 2020 - Nov. 2021San Pedro Sula, Cortés, HondurasWorking together with software development team through agile methodology in designing and implementing BI software and systems, including integration with databases and data warehouses for management and sales force to have live reporting as well as well as actionable insights on customers. Support in defining functionality and consumer insights to be included in new CRM form the company. Main Responsibilities:
• Provide support as required to ensure the availability and performance of company data and BI environments for internal users
• Supporting the sales force with general operations to help reach the team’s objectives.
• Review past sales data to determine trends in productivity
• Collect and analyze data to evaluate existing and potential clients, markets, products, and business opportunities • Research and evaluate economic, competitor, market, industry, and customer growth trends and conditions
• Adjust product forecasts to accommodate promotional activities, consumption trends, advertising campaigns, and marketing changes to prices
• Review sales team performance against monthly goals
• Present actionable information and insights to management and team members
• Collaborate with sales team and members of other departments with relevant market information
INTERMODA SASales Administrator
Jan. 2020 - Jul. 2020San Pedro SulaSupporting sales team with reports that provide actionable market insights from existing data. My first challenge was to break down company goals from total forecast by levels: country, sales force, and ultimately existing customers. With this tracking we could detect and analyze market opportunities as well as a more accurate follow up of sales team performance. In constant communication with management for the continous improvement of reporting visibility and functionality. Main Responsibilities:
• Collect and analyze data to evaluate existing and potential clients, markets, products, and business opportunities • Research and evaluate economic, competitor, market, industry, and customer growth trends and conditions
• Adjust product forecasts to accommodate promotional activities, consumption trends, advertising campaigns, and marketing changes to prices
• Prepare accurate reports using data from internal and external sources
• Review sales team performance against monthly goals
• Present actionable information and insights to management and team members
• Collaborate with sales team and members of other departments with relevant market information
Caja Rural de Extremadura S.C.C.Risk Analyst
Jun. 2019 - Sep. 2019Badajoz, Extremadura, SpainAs a risk analyst intern I was in charge of processing and analyzing information from potential clients of the institution to determine best rate based on criteria established by the bank and by the law or if they did not meet the criteria required. Follow up with the business end of the institution in negotiations with customers in case they desired an improved rate of an existing loan.
Avery DennisonCost Estimator
Feb. 2018 - Sep. 2018Honduras- Review and evaluate incoming request for quotes and prepare cost estimates in collaboration with GPD in order to release prices for HN site.
- Interact and communicate with sales and customer service representatives as well as work closely to provide quotation and compile all required data for quote to meet requested customer due dates.
- Control and Handle list prices for all vendor/Customer as well as to enter the prices in the value list in OFE.
- Provide accurate and complete cost structure analysis to review feasibility of a new business.
- Prepare item setup through OFE in order to quote.
- Generate periodic incoming report for analysis.
- Follow up on information request until it has been satisfied.
- Ensure all required information is provided in correlatives report to track any quote.
- Give support to Customer Service Officers once a new program becomes one of their Accounts/Customers.
San Services S de R LE-Marketing Associate
Feb. 2017 - Jan. 2018E-mail marketing specialist in charge of campaign automation, market segmentation and data analysis.
Cervecería HondureñaFinancial Analyst
Oct. 2016 - Dec. 2016HondurasInternship as a financial analyst. Worked with SAP, Zero based budget, and real budget.
Grupo LevanterMedical Interpreter
Aug. 2013 - Jun. 2014Honduras
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