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Work Background
University of Southern CaliforniaManager of Communications, ITS
Jul. 2022Los Angeles, California, United StatesAs Communications Manager for USC's Information Technology Services, I manage the flow of information within the department and to the wider university community. My role focuses on crafting clear and effective messaging about IT services, updates, and initiatives, ensuring that the communication is consistent with USC’s branding and strategic objectives. I collaborate with technical teams, manage digital content, and handle communications during crises, making complex tech information accessible and understandable for all audiences. My work supports better IT experience for everyone at USC.
Speedway LLCRegional Training Manager
Mar. 2018 - Sep. 2023Greater Los Angeles AreaI oversaw the Pacific Division Region Trainers, developed communications and training programs, conducted both in-person and online training, and delivered division analytics to stakeholders. My constituent groups included Region Managers, Area Leaders, Store Managers, and Human Resources Advisors. The curricula encompassed leadership training, food safety, HR training, and personal growth and development programs. As the Senior Region Trainer, I worked with Region and District Managers to assess and deploy training for store conversions, food program rollouts, and technology upgrades. I also managed the LMS, gathering and analyzing training data to provide reports used to assess training needs and effectiveness.
SoCalGasEmployee Communications - Digital Technology
Jan. 2009 - Oct. 2015Los Angeles, CADeveloped digital communications tools to reach thousands of geographically distant employees. Created online news sites and daily push updates. Created articles, graphics and photographs as well as edited content from other staff contributors. Developed digital signage and web-based push information technology to reach employees.
Kaffehus, LLCMarketing Communications Consultant
Jan. 2008 - Mar. 2018Fosston, MNDeveloped digital and print content, websites, marketing materials, media releases and branding strategies for a wide variety of clients.
Latham & WatkinsTechnology Training Developer
Sep. 2007 - Nov. 2008Los Angeles, CaliforniaDeveloped and wrote technology training curricula and courseware for attorneys and staff; trained new employees on firm software, customizations, and standards; trained new tech support employees on troubleshooting techniques, firm standards, and customer service skills. Developed training courseware, tip sheets and presentations, videos, and online learning courses. Lead training initiatives to deploy software to 31 offices in 14 countries.
Latham & WatkinsTechnology Trainer
Aug. 2002 - Sep. 2007Los Angeles, CaliforniaProvided training and technology support for attorneys, paralegals, and staff in the Los Angeles office. Worked with the Global Services Office to deploy training for new products, upgrades and enhancements to software and hardware. Developed monthly class schedule for classroom training, provided one‐on‐one training and special technology event support. Worked with technology trainers from the other L&W offices to deploy new technology training.
Sempra EnergyOnline Communications Manager
Jan. 1998 - Jan. 2002San Diego, CaliforniaDeveloped, wrote, and edited Sempra Energy Daily News, a web‐based employee news site. Developed electronic employee communications database tools, surveys, audio messages, videos, and other push technology to interact with employees. Wrote and designed print publications, trained staff on digital production techniques and daily operations. Provided Sempra’s Emergency Operations Center coverage responding to media requests during emergencies and outages. Worked with the Network Operations Center to develop training for non‐technical users.
SoCalGasInternal Communications Manager
Apr. 1995 - Jan. 1998Los Angeles, CaliforniaEditor and writer for SendOut, the monthly employee print newspaper. Conducted interviews, wrote articles, and took photographs, created graphics and videos for print and electronic media. Worked with communications staff and department managers to develop employee communication strategies. Worked with regional base managers to develop local news items. Worked with International Division (Mexico) operations to tell the stories of and inform employees. Worked with the Los Angeles Marathon team to develop employee‐focused articles and media. Served on the Employee Diversity Committee to develop media strategy and communications.
Pacific Enterprises (SoCalGas)Legal Communications Supervisor
Aug. 1993 - Apr. 1995Los Angeles, California, United StatesManaged the legal document production team for the Pacific Enterprises Law Department, overseeing the preparation and distribution of legal documents.
Playboy Enterprises, Inc.Legal Administrative Assistant
Jan. 1989 - Jan. 1993Beverly Hills, CaliforniaSupported the director of legal affairs. Coordinated legal clearances for PEI property use in film and television production.
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