UPSDigital Experience, Product Manager and Senior User Experience Architect
Jan. 2014 - Dec. 2017Led digital project teams communicating user experience strategies through project plans, research, concept documents, wireframes, interaction and behavior specifications, visual design and content strategy Applied industry standard design methodologies, usability study analytics, and website heuristics to design interactive web application interfaces. Led research efforts on current web design and user experience best practices to facilitate process improvements within the user experience team as well as collaborate with the cross-functional teams to update the user design standards and develop new technology prototypes.