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Work Background
Ensign College Adjunct Professor
Jan. 2023 - Apr. 2024Salt Lake City, Utah, United States• Designed and delivered engaging, objective-driven classroom training sessions, receiving superior student ratings, and high student performance. • Evaluated student performance via rigorous rubrics, enhancing academic standards.
• Led curriculum updates for synchronous and asynchronous learning as a subject matter expert.
PathWiseVice President Operations
Apr. 2021 - Oct. 2024• Designed and executed a 5-year business plan, implementing companywide metrics and KPI Dashboard, fostering data-driven decision making, and achieving 10% annual growth year over year since 2018.
• Collaborated with Fortune 500 client partner leadership teams globally to create impactful programs tailored to their individual needs, maintaining a 90%+ satisfaction rating and driving a 25% increase in repeat business. • Worked cross-functionally, finding solutions to customer issues, improving product adoption by 40%. • Led and mentored sales team in managing 300+ accounts achieving a 30% increase in top-tier customer retention and improving customer relations through data driven strategies. • Implemented CX/UX improvements achieving a 50% boost in NPS
• Created and executed internal onboarding plan; Hired, trained, and coached cross-functional teams on tools, processes, and best practices. • Project Manager, directing cross-functional teams in high-impact projects, including product design, development, and delivery, leveraging advanced project management tools to achieve a 30% increase in on-time project delivery.
• Acquired and maintained Continuing Education Accreditation, adhering to rigorous accrediting body standards for all product development and ongoing quality, passing all annual audits since accreditation award in 2020.
• Engineered and implemented 60+ internal procedures for continuous improvement, resulting in more streamlined processes and a 20% cost reduction across departments and streamlined workflows
• Managed vendor relationships proactively, identifying opportunities for collaboration that led to a 20% reduction in costs and a 15% increase in operational efficiencies
• Maintained all Marketing and Event duties.
PathWiseMarketing Director
Apr. 2014 - Oct. 2024• Increased direct leads +152%.
• Developed an online resource library of 150+ white papers, supporting scalable training and client education, attracting 1000+ monthly downloads.
• Create all marketing collateral to communicate product value.
• Boosted marketing metrics: LinkedIn Brand page follow +48%, YouTube follow +30%, and web traffic +81%
PathWiseEvents Manager
Feb. 2013 - Apr. 2014• Planed and delivered all PathWise public training events, increasing revenue by 200%, while reducing cost by 82%.
Bath & Body WorksStore Manager
Sep. 2012 - Feb. 2013Sandy, UT• Led team of 140 Employees through onboarding, coaching and training to deliver exceptional in store experiences for a fiercely loyal brand customer, • Hit record setting Black Friday Sales Goal for store location.
GapGeneral Manager
Jan. 2007 - Sep. 2012• Managed multiple locations of high complexity reaching up to $4 Million in annual sales. • Led a leadership team of 5, and a store team of up to 75 associates, and identified, created, and managed execution of store business plan, driving key results and maximizing business opportunities.
• Fostered internal talent development through training and coaching, promoting 6 store associates to internal management and leadership positions in the Utah District. • Received Gap Exceed Award for Excellence in Leadership- 2009. • Delivered specialized training programs for internal leaders across the Western Region.
• Successfully led company project initiatives for the seamless closing two stores, ensuring efficient processes and minimal disruption.
Square MagazineWriter
Feb. 2004 - Feb. 2008• Developed theme and content ideas with leadership for each issue.
• Identified community events, locations, resorts, business, and individuals to write engaging content for readers
GapAssociate Manager
Jan. 2003 - Jan. 2007
GapStore Associate/Assistant Manager
Jan. 2001 - Jan. 2007
GapAssistant Manager
Jan. 2001 - Jan. 2003
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