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Work Background
Ampath LaboratoriesSenior Business Analyst
May. 2024Centurion, Gauteng, South Africa• Developed Business Requirements Documents (BRD), Business Process Models, Functional Design Specifications, Traceability Matrices, Use Case Registers, and Test Cases for various stakeholders.
• Leading the implementation of Sage 300 People for Human Capital Management (HCM) and Payroll Departments, ensuring seamless integration with systems like Meditech and Active Directory.
• Collaborated with HCM and Payroll stakeholders to create comprehensive business process documentation and functional specifications for UAT (User Acceptance Testing) and ensured alignment with business requirements.
• Worked with developers to integrate external systems (aNewSpring for employee training & Direct Hire for recruitment) and documented Functional Requirements to develop for requirements not included in Sage. This included: employee number generator, job requisition generator. Automation of the allocation of hardware according to a new-hire’s their job role and creating users active directory accounts for: onboarding, internal movement and offboarding.
• Data Analysis: Oversaw the data export from legacy payroll (System: Accsys) and employee management system (Workday) to Sage 300, ensuring accuracy.
• Tools used: Miro, Visio, MSOffice Suite, Sage 300 People, MS Teams (Kanban Board).
Webtonic SolutionsSenior Business Analyst
Sep. 2022 - Mar. 2024Rivonia, JohannesburgClient: Rand Merchant Bank (RMB)
Duties:
• Lead Know Your Client (KYC) project, authoring of User Stories and conducting an application review for existing clients over multiple RMB systems. This was carried as RMB had identified that client data was unnecessarily captured over too many applications. The objective of this project was to centralise client information on fewer systems to improve RMB employee management of client information.
• Participated in backlog grooming, task management, and sprint planning as part of an Agile (Scrum) implementation. Leading daily stand-ups, sprint reviews, and retrospectives. • Tools used: Miro, Confluence, Jira, draw.io., Kanban Board Webtonic Duties
• Collaborated with Product Owner and Stakeholders to develop Tonichub, a Contractor Recruitment System & Client Relationship Application, to build a repository of I.T. Consultants (Scrum Masters, Business Analysts, Developers and Web Designers) based on their skillset, experience and availability to contract out to clients.
• Collaborated with the product owner to structure the work required into Epics and User Stories in Confluence. Documented user stories, process flows and validated wireframes (UX) based on the user stories that I had documented. • Gathered requirements to develop billing reports and client account reporting.
• Tools used: Miro, Confluence, Jira, draw.io, Figma.
IQbusiness South AfricaSenior Business Analyst Consultant
Sep. 2021 - Aug. 2022Rivonia, JohannesburgClient - Investec:
• Worked with various Business Units to solicit requirements for the Risk Entity Integration System. This purpose of this project was to optimise banking within the selected Business Units. It had been identified that by centralising client information within the Risk Entity Integration System, would result in process optimisation and the provision of additional required client information across Business Units. • Facilitated and participated in Scrum Ceremonies: Sprint Planning, Daily Scrums, Sprint Reviews, Sprint Retrospectives and Backlog Grooming.
• Tools used: Confluence, draw.io, Jira. Client - ABSA: • Collaborated with Internal Quality Assurance (IQA) Team to document a Business Requirements Document (BRD) to explain the Quality Assurance changes that had been implemented in a Scrum Framework.
• Reviewed all Features, Epics and User Stories and created a High Level Business Requirements Document where I described the project initiative, Business Problem, Business Scope, Business Requirements, Business Rules and Non Functional Requirements. Client - Johannesburg Stock Exchange (JSE): • The JSE identified that client company legacy reports were taking too long to extract. Some reports took up to 24 hours to generate. In order to speed up the extraction of these reports, the JSE identified what information was no longer required to be extracted in these reports, required data analysts to implement optimised existing SQL scripts and created new SQL scripts to automate repetitive report extraction tasks, reducing manual effort and improving consistency. In addition it was decided to migrate their reporting IT infrastructures to Microsoft Azure.
Comair LimitedSenior Business Analyst
Nov. 2014 - Oct. 2021Bonaero Park, East Rand• Finance Projects and initiatives worked on: • Credit Card payment security project for Call Centre: Updating the Call Centre Call Centre telephony system to ensure that payment data captured by clients over the phone was PCI compliant. • For the Call Centre, card transactions were originally captured on Credit Card machines manually by the Contact Centre Agents, this was a security risk. This project required: Requirements Gathering, working with the Finance Department, the Contact Centre Manager and the Fraud Department. The outcome was that iVeri DiVert was implemented as a PCI compliant solution to accept Card payments over the phone. • Finance Process mapping for different forms of payment. This included Card Payments (Credit Card, Debit Card and Discovery Cards) and payments using Discovery Miles for Flights, Packages and kulula Holidays.
• Created Business Requirement Definition Specifications, Functional Requirement Specifications, Business Rules, Use Cases, and Test Cases.
• Created Business Requirement Definition Specifications, Functional Requirement Specifications, Process Flows, Change Requests, Findings Reports, Use Cases, Test Cases, Gap Analysis and Application Screen Wireframes.
• Additional Projects and initiatives: Peoplefluent Learning Management System, kulula app, Avios Loyalty Programme, Business Lounge Reporting, Recruitment Management System implementation, Aircraft Extra Legroom (Strech Zone), Vitality changes and updates for flights and holidays, Refunds Tool upgrade (bespoke development), kulula credit card Business Rule updates, and compiling Branded Fares Business Rules.
• Facilitating requirements gathering and regular update workshops and JAD sessions
• Trained users: kulula app, Refunds tool
RegenesysBusiness Analyst
Nov. 2012 - Nov. 2014Sandton, Johannesburg• Compilation of specifications to integrate Student Management System (Openbravo) with Student Portal (Moodle).
• Conducting JAD sessions, documenting detailed process flows, gathering user requirements, designing application wireframes.
• Managing projects throughout the Systems Development Lifecycle (MS-Project). • Team Manager: managing team prior to recruiting IT Manager and prioritising development work.
• UAT, User Training, compiling Training Documentation, Bug Reports, and Issue Tracking.
• Managing offshore development team in India.
VodacomBusiness Analyst
May. 2012 - Oct. 2012Midrand, Gauteng, South Africa● Siebel and General Systems Business Analyst.
● Authoring Process Flow documentation for Partner Portal Applications.
● Working with IT Services to document Business Requirement and Functional Specifications.
● Compilation of User Training documentation and Test Cases.
Bayport Financial ServicesBusiness Analyst
Jan. 2011 - Feb. 2012Rivonia, Johannesburg● Integration of Bayport systems – Exactus and Bayfin with 3rd party banking systems.
● Working with IT Services to document Change Requests, Maintenance Requests and Functional Requirement Specifications for monthly deployments and emergency requests.
● Compilation of User and System Requirements, System Design and Requirements Mapping Documentation.
● Managing changes with Product Owners, Development and Test Teams throughout the System Development Lifecycle (SDLC).
Strive Software & TechnologyBusiness Analyst and Technical Support Manager
Mar. 2009 - Jun. 2010Norwood, Johannesburg● Business Analyst for the project, Train to Gain for LSC (Learning Skills Council) in the U.K. Compilation of Functional Specifications, System Design and Requirements Mapping Documentation. ● Technical Support Manager: for ICAS (Integrated Campus Administration System) for Boston City Campus and other clients.
United Kingdom Contracts:Business Analyst, Project Manager
Nov. 2005 - Nov. 2008London, England, United KingdomCompany: Village Vet
Position: Business Analyst
Duties:
• Capturing the requirements and business rules of a rostering system for vets and nurses across 14 veterinary practices. Company: Ticketmaster
Position: Project Manager
Duties:
• Managing the loading of seating plans on the Ticketmaster booking system. Managing the differentiation of ticket pricing for different seating zones for various venues for events in the UK and Europe Company: Fidelity Investment Ltd
Position: Project Manager
Duties:
• Managing the process steps to load various investment products across Fidelity’s systems to launch the products on time.
Siebel SystemsCustomer Account Manager
Feb. 2001 - Sep. 2005Surrey, England, United Kingdom● Working as a Siebel CRM Consultant and Administrator to capture: Service Requests, Leads (Sales Opportunities), Risk and Issue Logs and Time Sheets for clients.
● Implementing Siebel Customer Relationship Management (CRM) projects according to eRoadMap Siebel Project Management Methodology for clients.
● Documenting and following up on the development of: Enhancement Requests, Patch Requests and Maintenance Releases for projects that I was working on.
● Addressing level of effort for gaps identified between business requirements and standard application functionality. ● Implementation team management: coordinating developers, customer stakeholders and system specialists from project inception to rollout.
● Consultation in the most effective use of Siebel technology and best practice for system integration, end user adoption and software configuration.
● Working in conjunction with Siebel Expert Services to resolve client-specific implementation issues i.e. CTI (Computer Telephony Integration), EAI (Enterprise Application Integration), System Design, Architecture and Performance related issues. ● Documenting Implementation Reviews and working with project team to implement recommendations.
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