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Work Background
InsigneoApplication Support Associate
Dec. 2024 - Mar. 2025Montevideo, Uruguay
InsigneoACH Team
Aug. 2023 - Feb. 2024• Transfer assets between investment accounts and checking account.
• Financial activity analysis and upload of documents to NetX360.
InsigneoTrainer
Mar. 2023 - Dec. 2024Montevideo, Uruguay• Coordination with stakeholders, AML, KYC, compliance and IT departments to customize new platform to the company best interests.
• Keep track of issues, suggestions, fixes and new implementation to ensure accomplishing milestones and communication across the firm.
• Generate metrics and plan a course of action.
• Assigning task, due dates and follow ups.
• Creation of video tutorials and user manuals customized according to user profile.
• Hosting trainings on account opening and general use of new multicustodian platform for investment profesional as ICs, RIAs and FRIAs.
• Testing and reporting glitches.
BROUGestión de fraude
Aug. 2022 - Feb. 2023
Amigos de las Americas (AMIGOS)Health And Wellness Coordinator
Mar. 2022 - Aug. 2022Ecuador• Ensured the health and safety of over 40 teenagers volunteers and program staff. By researching health centers in different locations, analyzing services, pricing and distance.
• Purchase, tagging, storage and administration of medication having in consideration our organization authorized drugs and participants particular conditions.
• Mentored volunteers and implemented curriculum in Spanish and English.
• Communication with affiliated agencies to arrange itineraries and payments.
• Budget tracking
BROUTeam leader at Banca Digital
Jul. 2021 - Feb. 2022Montevideo, Uruguay• Managed a customer support staff of 50 to resolve doubts and complains raised by customers.
• Trainer of new employees.
• Fostered and encouraged a positive work environment.
BROUSoporte migración eBROU
Apr. 2021 - Jun. 2021Montevideo, Uruguay• Bringing support to executives during migration of new home banking for entities clients.
• Create user manuals distributed on intranet.
• Became familiar with company interface and troubleshooting issues.
• Reporting glitches on the system and keeping track of progress and resolution.
BROUServicio de atención al cliente
Feb. 2021 - Apr. 2021Montevideo, Uruguay
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