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Work Background
adidasAssistant Store Manager | Talent Acquisition | People developer
Jul. 2021United States-Leadership & Management: Lead a team of 50+ associates, including 3 direct report leaders, ensuring alignment with company standards and fostering a positive and productive work environment. - Sales Strategy: Develop and implement strategic initiatives to drive sales and impact key performance indicators, consistently exceeding targets through data driven decision making and innovative approaches. -People Development: Focus on the growth and development of the team by providing regular feedback, coaching, and tailored training programs to enhance skills and career progression. - Recruitment: Lead recruitment efforts to attract top talent, ensuring the right fit for the store's culture and performance goals. Partner closely with senior leadership to refine hiring processes and build a strong, cohesive team. - Operational Collaboration: Work closely with the operations team to ensure the business's needs are met, coordinating efforts to maintain efficiency and achieve high standards across all areas.
GapGlobal Flagship Assistant Manager
Dec. 2018 - Jul. 2021Greater New York City Area
GapGlobal Flagship Customer Service Team Lead / Peer Advisor TWA
Aug. 2017 - Dec. 2018Greater New York City AreaAs a Team Lead, I was responsible for delivering high-quality and efficient customer service by overseeing a team of employees. This included daily management tasks such as motivation, recognition, rewards, coaching, training, and problem-solving to ensure optimal customer satisfaction. As a Peer Advisor with “This Way Ahead”, I have had the opportunity to train and mentor enthusiastic interns in the realm of customer service within the retail sector. Fostering a culture of welcome, development, and coaching has consistently yielded success, contributing to the growth of future leaders within my team.
LE RENOUVEAU DE MAGAUDAccount Supervisor
May. 2012 - Aug. 2013
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