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Work Background
NAMI ChicagoChief Growth Officer
Jul. 2024 - Feb. 2025Chicago, Illinois, United States• Collaborated with leadership to design and implement a $3.1 million annual grant, driving systems improvements, brand and program awareness, and expanded engagement with healthcare systems.
• Scaled a fee-for-service workplace wellness training and consulting practice, diversifying revenue while strengthening mental health awareness and reducing stigma. Achieved a 79% sales conversion rate, with projected first-year revenue of $750,000.
• Secured a $2 million grant from the Pritzker Family Foundation to expand workplace wellness consulting within community violence intervention initiatives.
NAMI ChicagoChief of Staff
Nov. 2023 - Jul. 2024Chicago, Illinois, United States• Led initiatives to reduce staff attrition by 33% through fostering connection and collaboration, contributing to the organization's Best and Brightest Award recognition.
• Established key performance indicators (KPIs) across departments, improving operational efficiency and program outcomes.
• Directed teams through complex change management processes, optimizing workflows and recruiting a high-performing team for long-term success.
City of ChicagoChief Coordination Officer, Community Safety
Jul. 2021 - Oct. 2022Chicago, Illinois, United States• Led the Community Safety Coordination Center (CSCC), managing a $28M budget and a team of 35 to implement citywide safety initiatives, driving cross-sector collaboration and data-driven decision-making.
• Developed and executed strategic frameworks, KPIs, and evidence-based policies, streamlining operations, improving stakeholder alignment, and contributing to a reduction in shootings from 2021 to 2022.
• Launched Chicago’s first anti-violence marketing campaign and a $5M safety initiative, distributing thousands of security devices and achieving 15 million social media impressions in three months.
City of ChicagoDeputy Commissioner, COVID-19 Vaccine Operations
Dec. 2020 - Jul. 2021Chicago, Illinois, United States• Led the launch of Protect Chicago Plus, ensuring equitable COVID-19 vaccine access in underserved communities and overseeing a team of 52.
• Distributed 2.75 million vaccine doses citywide, increasing vaccination rates in vulnerable communities by 30% through targeted outreach and strategic partnerships.
• Developed and executed an operational strategy, streamlining logistics, managing provider selection, and advising senior leadership on equity-driven distribution.
• Secured corporate partnerships, obtaining 7,000 Lollapalooza tickets and $100K in Grubhub gift cards to incentivize vaccinations.
City of ChicagoAssistant Commissioner of Resilience, Chicago Department of Aviation
Feb. 2017 - Dec. 2020Chicago, Illinois, United StatesDirected 89 Safety, Risk Management, Emergency Management, and Emergency Communications team members to support daily activities at the largest airport system in the United States. Administered a $6.5M budget.
• Designed and oversaw a $3.2M project to launch the O’Hare Integrated Airport Operations Center. Coordinated 12 agencies to create a consistent environment for both daily operations and emergency activities. • Coordinated safety and emergency operations to support ORD with 919K+ flights, 85M passengers, and 1.8M tons of cargo annually along with MDW with 232K+ flights and 21M passengers annually.
• Organized emergency response strategies at O’Hare and Midway Airports. Guided the COVID-19 response and activated reception centers involving Hurricane Irma and Hurricane Maria relief efforts.
• Established and sustained a resilient culture of collaboration, facilitated strong cross-sector relationships and communication, and established a robust information sharing network between the City government, airlines, and support services partners.
Amherst CollegeDirector of Emergency Management
Mar. 2016 - Mar. 2017Amherst, MassachusettsDeveloped the inaugural Emergency Management program at the University. Hired as the first person in this role to collaborate with the emergency management system and business continuity leadership. Worked with partners to develop plans for students attending classes across the Five Colleges Consortium including UMass Amherst, Mt. Holyoke, Smith, and Hampshire College • Conducted a comprehensive risk analysis regarding natural, human-caused, and infectious disease emergencies. • Established a business continuity plan to mitigate risks and improve response resources. • Responded to a two-month water shortage threat. Created a communications campaign for water conservation and cross-sector campus collaboration among departments.
FirelilyCo-Founder
Nov. 2013 - Oct. 2015Chicago, Illinois, United StatesFundraised $275K in seed capital to launch the organization. Guided the strategic direction, defined the mission statement, and established organization strategies. • Orchestrated partnerships with emergency management organizations, local chapters of the American Red Cross, and communities impacted by adversity and disasters. • Wrote, edited, and designed an illustrated and comprehensive disaster recovery guide titled Rebuilding After Disaster with 30K downloads of the brochure. • Recruited, hired, developed, and coached five team members to coordinate daily operations.
Tetra TechEmergency Management Specialist
Jun. 2010 - Jun. 2015Identified Federal, state, and local challenges to collaboration and communication. Streamlined cross-agency partnerships to ensure successful outcomes and strengthen relationships. • Administered client budgets up to $200K to mitigate hazards and implement disaster recovery planning. • Deployed to Connecticut to assist with debris removal following ice storms, to Vermont to assist with disaster recovery after Tropical Storm Irene, and Boulder County, Colorado to assist local efforts after severe flooding.
United Way, North ShoreProgram Manager
Dec. 2008 - Jul. 2010Coordinated and coached 25+ volunteers to allocate a $1M fund to 62+ nonprofit agencies. Built strong relationships with the leadership at nonprofit organizations and developed/launched the application process for the funding allocation. • Successfully coordinated a wide range of projects including youth activities, mental health expansion, gender based and domestic violence, housing, afterschool programming, and early childhood education across North Shore communities.
American Red Cross of Greater Grand RapidsCommunity Disaster Programs Coordinator
Sep. 2007 - Jul. 2008Grand Rapids, Michigan, United States Saving Lives at the Sound Program Coordinator, citywide smoke detector installation initiative; management of a $172,000 federal grant, organizing the installation of 4,000 smoke detectors, coordinating collaborations and logistics among local agencies and more than 200 volunteers
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