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Work Background
BarclaysIT Project Manager
Nov. 2022Glasgow, Scotland, United KingdomCorporate Real Estate Solutions (CRES)
JobTrack/Engage Applications – Corporate Reprographics workflow tools: upgrade (JobTrack) and implement fresh (Engage). JobTrack is wholly on-premises and Engage is wholly in the cloud (SaaS). Managed both projects end-to-end.
Global Printer Refresh – Reprographics Team printer hardware refresh globally (Hong Kong, Singapore, USA, London, Frankfurt, Paris). 33 new printers installed on corporate network with new printer drivers packaged, tested, and distributed. New operations manual successfully handed over to global teams.
Other smaller projects scoped for both hardware and software tech refreshes.
Telesto Technologies Ltd (UK)Independent Consultant
Oct. 2020Edinburgh, Scotland, United KingdomVarious independent IT projects for small businesses in my local region.
RBSProject Manager
Feb. 2020 - Aug. 2020Edinburgh, Scotland, United KingdomLondon Data Centre Restructuring; Benefits, Contracts, and People Team
Benefit Tracking – Gather, consolidate, and report on programme benefits. Determine and report on all estimated benefits, their status with relation to workstream plans, and report benefit realisation to management and workstream leads. Contract Analysis – Analyse over 100 contracts for strategy changes due to data centre relocations and work with Supply Change Managers to maximise cost benefits while ensuring no loss of coverage.
Tracking Tool Development – Develop and maintain a tracking tool for all benefits in scope. A comprehensive tool for tracking benefits was developed in MS Access with multiple data feeds from other systems. This tool is also intended to be rolled out to the Supply Change Management team for continued benefit tracking as a wider scope of their remit.
AegonProject Manager / Solution Delivery Manager
Apr. 2016 - Jul. 2019Edinburgh, United KingdomDigital Systems, Regulatory Change Portfolio
Goneaways Initiative – Project to implement a company-wide BAU process to find customers which the Bank has lost contact with. Brought onto project to get it out of red status. Did so by liaising with both Ops and Execs to agree a way forward to lead to a multi-organizational BAU process across the Company.
Scottish and Welsh Rate of Income Tax – Implement HMRC changes to UK countries rates of income tax. Brought this project to its conclusion with both front-end and back-end programmatic changes. IT & Change, Critical Maintenance Project Team
Successfully completed projects including an office/datacenter move from London to Edinburgh and multiple critical infrastructure upgrades (e.g. Java, Oracle DB, Datacom DB, Telephony, and network hardware) which included both technical and business user bases.
Implemented a comprehensive process for patching all of the UNIX/Linux servers in the UK (over 300) on a monthly (DMZ) and quarterly basis.
Hollander International Systems LtdService and Support Manager, Europe
Sep. 2014 - Oct. 2015Edinburgh, United KingdomManaging local team of three service and support team members which covered all clients in Europe – one IT Trainer/Business Analyst, one Application Support, and one Linux admin/DBA. Hollander develops software for the automobile dismantling industry and is active in markets in Europe, Australia and New Zealand. Achievements - Implemented structure and clear documentation surrounding testing of our internally-developed products enabling a standardised and rigorous testing practice across regions.
- Created Quick-Guide reference documentation for our customers which have reduced calls to our helpdesk by 8% and continue to improve.
Responsibilities
- Ensure successful delivery of installation and training of our products to new customers throughout Europe.
- Ensure all incidents and problems for any of our applications are resolved within expected timeframes.
Lloyds Banking GroupDelivery and Support Manager
Jan. 2014 - Sep. 2014Edinburgh, United KingdomApplication Development and Maintenance, Payments Managing local team of five SMEs and two offshore development/support teams who are responsible for International Payments applications within the Cross Products Function. Achievements
- Successful upgrade of a major payments application for the Bank.
Responsibilities
- Ensure successful delivery of projects which impact any of our suite of applications.
- Ensure all incidents and problems for any of our applications are resolved within the boundaries of SLAs.
UBSProject Manager / Release Manager
May. 2013 - Jan. 2014Zurich, SwitzerlandSecurity Technology / Authentication & Crypto Planned, coordinated, and executed multiple Internal Single Sign-On (ISSO) releases into development, test, and production environments working with Engineering, Testing, and Service Delivery teams.
Took over project for the decommissioning of the NIS+ authentication system. Working with multiple areas of the Bank to facilitate a smooth transition to LDAP, the replacement for NIS+. Achievements
- Successfully rolled out two streams of ISSO updates into production.
- Brought NIS+ decommission project out of red status. Project ends at end of 2014Q1.
Responsibilities
- Release Mgmt: Built and coordinated releases of system component packages from Engineering into all environments. - Proj Mgmt: Ensure major milestone of synchronised authentication is in place before the December Year End Change Freeze. - Proj Mgmt: Work with engineers and support to ensure timely resolution of technical issues during testing.
UBSProject Manager
Nov. 2012 - Apr. 2013Opfikon, SwitzerlandCoordinated all activities to realise project goals of the SAN Migration Project for the Investment Bank and Corporate Centre divisions in Switzerland.
University of EdinburghTechnology Management Team Manager
Nov. 2008 - Nov. 2012Edinburgh, United KingdomManaged the Technology Management team which supports the infrastructure of the University's corporate and collaborative applications.
Resource manager for all business application projects. Worked with all project teams to ensure applications were properly tested and fit for purpose in production.
UBS Investment BankUNIX CTB (Change The Bank) Team Lead
Jan. 2006 - Nov. 2008Opfikon, SwitzerlandLed the team which was responsible for implementing change requests in the UNIX environment for the Investment Banking division of the company.
CitigroupWeb application support
Jan. 2004 - Jan. 2005Zürich, Switzerland
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