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Work Background
The Estée Lauder Companies Inc.Lead Scrum Master
Apr. 2022Bucharest, Romania- Facilitated Agile Scrum ceremonies, e.g. product backlog refinement, planning, daily stand-ups, sprint reviews, retrospectives and others as needed, to ensure the smooth operation of cross functional teams and alignment with project goals. - Lead release planning and preparation, coordinating with development and operations teams to ensure successful, timely, and smooth product releases; Removed blockers and impediments, helped identify and coordinate dependencies across delivery teams. - Delivered business value, identified and solved risks/issues, adhered to delivery timeline. - Standardized Agile Delivery process and aligned project tracking tool- JIRA within ELC IT Organization and other Organizations. -Contributed to Upscaling Model for employee’s career paths within the ELC IT Organization. - Worked with various teams in different areas of expertise: -Product lifecycle management platform based on Azure Cloud Infrastructure -Enterprise services that deliver product data and enable email/SMS communication for client-facing application.
VodafoneTechnical Project Manager
Apr. 2021 - May. 2022Bucharest, RomaniaIT Program & Project Lead | EU Markets - Directed cross-functional IT programs across networks, services, transport & OSS. - Managed end-to-end delivery of SW/HW solutions; Scrum Master for distributed teams. - Drove IT Asset Mgmt rollout (2 processes, 2 tools), eliminating 95% reporting errors & boosting compliance efficiency by 30%+. - Implemented group-wide “security by design,” ensuring compliance pre-GO LIVE and preventing delays. Led API development of GPS logistics tool, providing real-time container tracking & inventory visibility.
VodafoneIOT Service Designer
Jun. 2019 - Mar. 2021Bucharest, Romania- Designed IoT services across the Sell–Build–Run lifecycle, aligning business, technical, and operational requirements. - Created service processes, SLAs, KPIs, and documentation ensuring E2E delivery consistency. - Developed customer user persona and support model, generating €100K annual savings. - Improved vendor accountability through process mapping, incident triage flows, and ticketing system design. - Led “War Game” workshop, increasing Ops team engagement in customer incident resolution.
VodafonePortfolio Support Analyst Internet of Things
Dec. 2017 - May. 2019Bucharest, Romania- Standardized tools, metrics, and KPIs to improve project governance and reporting. - Maintained project status accuracy, ensuring PM compliance with processes. - Produced KPI analyses and monthly leadership briefs with improvement insights. - Updated onboarding pack, reducing PM/analyst ramp-up time to one month. - Built automated reporting dashboard (Lean Six Sigma), expanding data access.
Etihad AirwaysCabin Crew
Jan. 2015 - Aug. 2017Abu Dhabi, United Arab Emirates- Performed various inflight services, developed, and maintained a calm and safe atmosphere, and resolved any passenger problematic issues and medical emergencies. -Collaborated with other crew members to increase the passenger satisfaction Achievements: - Frequently earned recognition from my fellow flight attendants and crew members for my professionalism and received 93% positive feedback from passenger surveys
HPDeal Coordinator
Dec. 2010 - Dec. 2014Bucharest, Romania- Adviser on Managed Printing Systems invoicing capabilities and processes, billing models, tax and legal issues. - Responsible for Account reconciliation (checking accruals/deferrals)/ Forecasting, reporting, data analysis and push for corrective actions to ensure compliance with revenue recognition & cost accounting guidelines and policies/ actual & change management - Delivered lease corrections resulting in cash flow improvement and reconciliation of unpaid invoices for €80K
HPAccount administrator
May. 2008 - Dec. 2010Bucharest, Romania-Managed a complex Accounts Receivable portfolio, contributed to defining processes, contacts and prepared monthly collections strategies. -Worked across multiple business partners to resolve receivable issues by identifying root causes of problems and recommend solutions. -Kept a good relationship with big Supply Chain Customers which resulted in speeding up the process of monthly payments in advance for amounts over 800K Euro. -I identified, negotiated, and implemented payment solutions and customer process improvements.
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