Thu Hoang

Data Analyst/ project coordinator on process and platform inprovement/ Customer relationship and Claim resolver @Maersk Group

VietnamDatabase CoordinatorData EntryResearch AssistantBusiness AnalystSales & BizDevInvestor & VCProject CoordinatorAssistantService Quality ManagerCustomer ServiceCustomer ResearcherConsulting

- Excellent experiences in improving processes and platforms, AI solutions enhancing customer resolution quality and resolving claims. - Interpret data, identify trends, and provide actionable insights for strategic decision-making. - As a leader/manager position, Thu also experienced on stakeholder management/ communication to ensure all projects and actions aligned and on good track - Handled customer relationship management, focusing on understanding customer needs, resolving their issues, and improving overall customer satisfaction. - In terms of claim resolution, Thu effectively manages and resolves any claims or disputes, ensuring compliance with company policies/ local legal and maintaining Maersk Group's reputation.

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