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Work Background
Plymouth Rock AssuranceInstructional Designer
Sep. 2024Boston, Massachusetts, United States
MathWorksSr. Instructional Designer, Software Process Engineering
Oct. 2021 - Jul. 2024Natick, Massachusetts, United States• Oversee global onboarding program and training curricula, ensuring strategic content development and rigorous
evaluation, reflected in a consistently high Net Promoter Score.
• Apply instructional design methodologies to craft performance enablement experiences for a diverse workforce,
focusing on both individual contributors and leadership development.
• Collaborate with subject matter experts (SMEs) across functions to ensure the timely and effective delivery of
training initiatives, maintaining alignment with organizational schedules and objectives.
• Lead the design and implementation of comprehensive learning materials, including technical eLearnings, videos,
and web content, leveraging data analysis to identify and address educational gaps.
MathWorksTechnical Video Producer, eMarketing and Creative Services
Jun. 2020 - Oct. 2021Natick, Massachusetts, United States• Developed and executed a series of technical instructional videos, leveraging Camtasia and adult learning principles,to elucidate the functionalities of industry-specific software for enhanced user competency.
• Collaborated with Product Marketing Managers to identify and create content for instructional videos, ensuring alignment with customer inquiries and web analytics to optimize product utilization.
• Facilitated a virtual training program on video production for colleagues, achieving a high Net
Promoter Score (NPS) ranging from 85 to 88 percent, indicative of participant satisfaction and course effectiveness.
Stonehill CollegeFirst Year Experience Instructor
Sep. 2015 - Jun. 2020• Developed a dynamic First Year Experience curriculum, incorporating adult learning and motivational theories to uphold community and educational standards.
• Conducted thorough analysis of assessment data to identify learning needs and objectives, ensuring alignment with institutional strategic goals.
• Crafted and delivered regular reports on program outcomes and student progress to the Assistant Provost for Academic Achievement.
• Instructed first-year students on higher education challenges, diversity, inclusion, and personal development, while also training student facilitators in utilizing Blackboard for instructional support.
Stonehill CollegeLibrary Systems Technician
Aug. 2011 - Jun. 2020Easton, MA• Collaborated with library personnel to incorporate technology and resources into online learning platforms, ensuring alignment with organizational objectives.
• Developed and updated technical documentation, conducted training sessions for staff, and supported project management efforts for library system enhancements.
• Implemented automation of statistical reporting processes, improving operational efficiency and shaping training and professional development initiatives.
Curry CollegeHelpdesk Technician
Nov. 2008 - Aug. 2011Milton, MA
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