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Work Background
RUTRONIK Electronics WorldwideFinance and Administration Assistant (Spanish and Portugue Markets)
Sep. 2021 - Aug. 2023Madrid, Community of Madrid, Spain• Managed customers' credit limits and payment methods, ensuring compliance with company policies to mitigate financial risks.
• Monitored and applied customer payments in the ERP system, reconciled accounts receivable balances across multiple currencies, and maintained master data of customers.
• Processed and tracked refunds and credit notes, ensuring adherence to company policies.
• Generated and analyzed AR aging reports, managed the dunning process following up on overdue payments, and handled collections for overdue accounts.
• Collaborated with Sales, Customer Support, and Finance teams to resolve billing discrepancies and improve customer satisfaction.
• Contributed to process improvements for billing accuracy and efficiency, enhancing AR workflows.
• Assisted with SII posting (invoice uploads) to ensure accurate VAT and financial reporting.
• Processed suppliers' invoices on time, enabling vendors to be paid as per payment terms.
• Resolved queries on invoices and tracked supplier disputes, ensuring they were answered and resolved on time.
• Managed employee time records, and travel expenses, and coordinated holiday bookings accurately.
Glory Global SolutionsInvoicing and Service Sales Assistant (Portuguese Market)
Jul. 2019 - Jul. 2021Madrid Area, Spain• Processed customer orders, recording sales and all transactions in the ERP system. • Managed invoicing within agreed timelines, ensuring compliance with company billing terms. • Collaborated cross-functionally with teams to ensure clients’ needs were met, providing them with timely updates and proactive solutions.
• Assisted in monitoring overdue payments and regularly updated senior management with up-to-date AR aging reports.
• Supported the implementation of a new invoicing system, performing QA testing to enhance automation, optimizing efficiency, and reducing errors.
• Maintained optimal stock levels by performing stock checks and ordering equipment from head office.
• Tracked the clients’ parked equipment movements, maintenance, and re-allocations for accurate monthly billing.
Amplifi UK - The Media Investment Division of The Dentsu Aegis NetworkCommercial Assistant
Jan. 2018 - Mar. 2019Manchester, United Kingdom• Produced management reports on business performance metrics, ensuring accuracy in financial data.
• Assisted in developing sales data reports, tracking revenue streams and KPIs.
• Assisted with client order management, ensuring timely and accurate billing.
ArqivaCommercial Executive
Jul. 2016 - Dec. 2017Altrincham• Managed client applications and ensured accurate financial documentation and contract compliance.
• Processed facilities charts for licenses and offer letters, ensuring accuracy.
• Updated databases to reflect the current status of various projects.
Knight Frank FinanceOperations Management Assistant
May. 2014 - Jul. 2015London, United Kingdom• Processed commission payments and reconciled sales financial data weekly.
• Supported monthly closing activities, ensuring timely and accurate financial data validation.
• Processed referrals’ fees and approved them for payment on time.
• Logged clients’ applications and produced life insurance quotations accurately.
• Coordinated and assisted meetings for the implementation of a new system.
• Developed sales KPIs reports and presentations for the directors’ board meetings.
Motortrak LtdCustomer Support Executive
Mar. 2013 - Apr. 2014London Area, United Kingdom• Delivered first-line support to customers, resolving queries related to websites, ensuring high-quality service and customer satisfaction.
• Worked closely with technical and project teams to escalate and manage complex customer issues, ensuring smooth processes and timely resolutions.
• Managed customer interactions across multiple channels (email and phone) to provide efficient solutions and enhance the overall customer experience.
• Actively participated in product feedback, providing insights from customer interactions to inform future product improvements.
• Assisted in training customers, helping them navigate the platform and ensuring a smooth experience, contributing to their long-term success with the product.
Bayfield Recruitment LtdRecruitment Consultant and HR Adviser
Jun. 2012 - Jan. 2013London, United Kingdom
Easy WayBusiness Assistant
Aug. 2010 - Jul. 2011Faro Area, Portugal
ULURUOffice Manager
Apr. 2009 - Jul. 2010Faro Area, Portugal
CMRSulExecutive Assistant to the Chief Executive Officer
Oct. 2007 - Mar. 2009Faro Area, Portugal
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English - Spanish Translator @ Freelance, self-employed