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Work Background
Tuff Torq CorporationSenior Director of Human Resources & Business Administration
Jun. 2023 - Apr. 2024Morristown, Tennessee, United StatesIn my most recent endeavor with Tuff Torq Corporation, I was selected through promotion for a newly created role, reporting directly to the company President as a strategic business partner and appointed to the second-highest leadership position in the organization. • Oversee strategic planning and execution for human resources, business administration operations, process safety engineering, systems engineering & IT, and corporate social responsibility, corporate risk management and regulatory compliance team member, impacting 640+ employees.
• Drive organizational development and strategy as a Board of Director member and Corporate Officer.
Tuff Torq CorporationDirector of Human Resources & Business Administration
Jan. 2012 - Jun. 2023Morristown, Tennessee, United StatesPromoted to the company’s senior most human resources role, which at the time was HR & Business Administration Manager, reporting directly to the company President. This role was later renamed to Director of HR & Business Administration in 5/2020. • Steered HR and business administration operations, including robust strategic planning, policy development, and execution. Led team of seven. • Owned annual labor budget, benefits budget, and general affairs budget.
• Strategically supported business objectives and protected company interests while optimizing quality of workforce by implementing best practices in talent acquisition, training and development, performance management, compensation, mentoring, succession planning, and employee relations. Select Achievements
• Achieved 98% retention for administrative, professionally degreed employees throughout pandemic by developing and championing remote work program that attracted diverse, high-performing workforce.
• Crafted strategies to retain safety modification rating at or below national average of 1.00 over 3-year period alongside the Manager of Process Safety Engineering through Safety Programs to maximize workplace safety.
• Increased productivity and profitability annually by continuously improving Human Resources Information System (HRIS) to streamline HR, performance management, payroll, and data analysis processes.
• Enabled company to maintain competitive advantage for recruiting and retaining best local market talent by developing pay-for-performance compensation management structure. • Partnered with national HR consulting agency to design healthcare and compensation plans that positioned company competitively in local and national markets, resulting in minimal increases during last three benefit years. • Created motivating, empowering work environment by designing and implementing employee-centric onboarding system while leading improvements in people operations strategy, policies, and practices.
Tuff Torq CorporationHuman Resources Assistant Manager
Jun. 2008 - Jan. 2012Morristown, Tennessee, United StatesIn this role, I drove the development and execution of human resources strategies while overseeing key human resources functions. For the first two years in the role, my title was Human Resources Supervisor; in 6/2010, I was promoted to Human Resources Assistant Manager. • Directed team of three in executing full scope of HR activities, including regulatory compliance, benefits administration, recruiting and hiring, employee relations, and payroll administration.
• Crafted staffing strategies and monitored hiring processes for 600+ employees spanning 14 departments. Led contract negotiations with multiple staffing agencies and recruiting firms; managed vendors.
• Coordinated investigations and disciplinary/termination proceedings in alignment with Business Code of Conduct. • Managed requests for ISO quality, environmental, and information security management certifications, as well as requests by Department of Labor for payroll, timekeeping, and 401(k) plans. Select Achievements
• Reduced turnover 50% by collaborating with Continuous Improvement Engineers to address critical business operations gaps and provide necessary cross-functional support using lean management principles.
• Delivered significant improvements organization-wide by acting as key strategic partner throughout HRIS implementation in partnership with external consulting company. • Facilitated holistic and efficient operations by championing inclusion of payroll and timekeeping functions alongside training, communication, and intranet features into selected HRIS system.
• Drove 100% increase in efficiency, 50% increase in data accuracy and reliability, and eliminated need for paper-based HR records by automating key HR processes and transitioning to electronic forms. • Captured 100% adoption rate and increased employee engagement within three months of HRIS implementation due to software’s vast capabilities and user-friendly layout.
Tuff Torq CorporationPayroll Administrator
Jun. 2006 - Jun. 2008Morristown, Tennessee, United StatesAfter 18 months in my first HR-focused role within the company, I was promoted to oversee the preparation and processing of biweekly payroll for 400+ full-time and seasonal employees. • Reduced payroll errors by 45% through implementation of new quality control measures. • Coordinated among Payroll, HR, Budget, and additional departments to ensure proper flow and maintenance of employee data.
Tuff Torq CorporationHuman Resources Assistant
Nov. 2004 - Jun. 2006Morristown, Tennessee, United StatesIn this role, I assisted the Human Resources Supervisor with crucial human resources and administrative responsibilities, such as hiring and recruiting, salary and benefits administration, and policy formulation.
Strate Insurance Group, Inc.Business Insurance Account Representative
Nov. 2002 - Nov. 2004Morristown, Tennessee, United StatesProvided tailored insurance solutions for corporate clients through risk analysis, policy development, and claims management. Demonstrated ability to build and maintain strong client relationships, resulting in optimized coverage and cost savings. Skilled in regulatory compliance and adept at negotiating with underwriters to secure competitive terms.
Tuff Torq CorporationManufacturing Assembly Associate
Oct. 1999 - Nov. 2002Morristown, Tennessee, United States
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