Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Risk& Engagement Manager
BerylRisk& Engagement Manager
Jun. 2023 - Oct. 2024London, England, United Kingdom-Collaborated with cross-functional stakeholders, including Marketing, Sales, Policy, and Operations teams, to coordinate community engagement initiatives through research and local outreach programs. -Fostered relationships with law enforcement agencies and public safety departments to enhance risk management and safety protocols. -Conducted comprehensive risk assessments across all operational cities in the UK to identify and mitigate potential risks, vandalism, and safety concerns related to shared schemes. -Tracked, analysed, and reported incidents of anti-social behaviour (ASB), investigations, and risk-related occurrences through data-driven insights and analysis. -Partnered closely with the Operations Service Center, leveraging tools like Looker, Intercom, and Core systems for robust data reporting, analysis, and risk monitoring. -Developed an analytical framework to scrutinise user incident data, enabling the identification of emerging risk patterns and facilitating proactive risk mitigation strategies.
Lead Operations Associate
TIER MobilityLead Operations Associate
Jan. 2023 - Jun. 2023Londres, Inglaterra, Reino Unido
Head Of Operations
Wifly MobilityHead Of Operations
Nov. 2021 - Feb. 2022Structure the operational management strategy to implement processes and best-operating practices.
Develop, implement, and maintain quality assurance protocols in all service phases. Lead a team within a demanding environment, including setting communication tools and establishing common objectives according to career development plans. Management of the spare parts purchases budget based on KPIs. Conduct service reviews about partners in different locations to design service improvement plans.
Business Analyst, Alternative Mobility Team.
Seguros SURABusiness Analyst, Alternative Mobility Team.
Mar. 2018 - Mar. 2021MedellínProject: Muverang +Operation team leader for service access to electric vehicles by subscription. +Experience in the user-centered design methodology applied to the operation of shared and subscription mobility services. Project: BiciSura +Research for future mobility markets and services, enfacing in micro-mobility. +Multidisciplinary observation to understand the behavior of urban cyclists. +Designing user experiences and services associated with risk management for insurance services.
Public Contractor
Secretaría de Movilidad de Medellín Public Contractor
Jul. 2016 - Feb. 2018Medellín, Antioquia, ColombiaProject: Tactical Urbanism Design the social strategy for temporary interventions aimed at achieving the objectives of the sustainable mobility plan of the city. Achievement: Evonik Road Safety Award 2017 Project: Bicycle routes team leader for the articulated work between public institutions for implementing the city's Bicycle Routes Plan 2016-2019.
Intership program
Metro de MedellínIntership program
Jul. 2015 - Dec. 2015MedellínJunior Engineer at Strategic Planning Department. Project: “Analysis and management for one the busiest train station in Medellin”.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Maria on Intch
Customer Service
565944 people
16
Operations & Customer Success @ Diputació de Barcelona
17
Ops & Marketing @ Socialgames.com
16
Luxury Hospitality & Brand Experience Consultant
Customer ServiceCase Manager
53808 people
16
Luxury Hospitality & Brand Experience Consultant
18
Global Payroll Manager, Implementation Manager, Vendor Manager
28
Ceo @ Keys & Concierge