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Work Background
Community Delivery Manager
EvriCommunity Delivery Manager
Jun. 2023 - Dec. 2024Newcastle Upon Tyne, England, United Kingdom
Test Centre Associate - Driver and Vehicle Standards Agency
Reed in PartnershipTest Centre Associate - Driver and Vehicle Standards Agency
Mar. 2023Sunderland, England, United Kingdom
Food and Beverage Manager
Sodexo Live!Food and Beverage Manager
Oct. 2022Newcastle Upon Tyne, England, United Kingdom
Entertainment Delivery Consultant
Bass Beatz ProductionsEntertainment Delivery Consultant
Jun. 2022 - Nov. 2022United Kingdom
Customer Support Expert
SageCustomer Support Expert
Aug. 2021 - Jan. 2022Newcastle Upon Tyne, England, United Kingdom
Customer Service Advisor
FedExCustomer Service Advisor
May. 2021 - Aug. 2021Newcastle Upon Tyne, England, United Kingdom
Personal Shopper
TescoPersonal Shopper
May. 2020 - May. 2021Newcastle Upon Tyne, England, United Kingdom(Part-time work to support during the Covid pandemic)
Entertainments Manager
Beverley HolidaysEntertainments Manager
Jan. 2020 - Dec. 2020• Operational Management • People Management • Entertainment Programmes • Events Management • Leisure Facilities Management • Guest Experiences • Customer Services • Operational Planning • Business Goals • Brand Representation • Health and Safety • Compliance • Policy Development • Analysis • Risk Assessments • Budgets • Deadlines • Supplier Relations • Negotiations • Quality Controls • Communications • Peak Season Planning
Product Lead (Operations)
Away Resorts LtdProduct Lead (Operations)
Jan. 2019 - Dec. 2019• Operational Management • Budgets • Leisure Facilities Management • People Management • Deadlines • Project Management • Events Management • Stakeholder Relations • Guest Experiences • Health and Safety • Compliance • Quality Controls • Business Development
Recruitment and Training Manager
Parkdean ResortsRecruitment and Training Manager
Jan. 2017 - Dec. 2019• Recruitment • Staff Development • Management Training • Mental Health Awareness • Rehearsals • Organisation • HR • Trainer
Customer Services Team Manager
SSE plcCustomer Services Team Manager
Jan. 2016 - Dec. 2017• Operational Management • People Management • Customer Services • Communications • Staff Development • Performance Management • MI • Analysis • Business Development • KPI’s • Quality Controls • Issue Resolution • Compliance • Training • Recruitment • Targets • Coaching and Mentoring
Operations Manager
Primetime LeisureOperations Manager
Jan. 2015 - Dec. 2016• Restaurant and Bar Management • People Management • Operational Management • Customer Services • Commercial Awareness • Business Development • Communications • Resourcing • Cost Controls • Recruitment • Training • Staff Development • Stock Controls • Cellar Management • Entertainment Programs • Compliance • Event Management
Creative and Digital Technology Project Team Leader (Volunteer)
The ScoutsCreative and Digital Technology Project Team Leader (Volunteer)
Jan. 2014 - Dec. 2015
Entertainments and Events Manager
Away Resorts LtdEntertainments and Events Manager
Jan. 2013 - Dec. 2015• Operational Management • People Management • Entertainment and Activity Management • Policy Development • Budgets • Staff Development • Training • Guest Experiences • Business Development
Arts Award in Scouting Project Leader (Volunteer)
The Scout AssociationArts Award in Scouting Project Leader (Volunteer)
Jan. 2013 - Dec. 2014
Project & Implementation Manager
TEDGroupProject & Implementation Manager
Jan. 2012 - Dec. 2013• Project Management • Production Management • Budgets • Logistics • Tour Support Management • Events Management
Entertainment Account Manager (Grosvenor Casinos)
TEDGroupEntertainment Account Manager (Grosvenor Casinos)
Jan. 2011 - Dec. 2012United Kingdom• Account Management • Stakeholder Relations • Report Production • Project Management • New Business Development • Entertainment Packages • Staff Development • Training
Entertainments Manager
Parkdean ResortsEntertainments Manager
Jan. 2009 - Dec. 2011
Performance and Review Officer
Cardiff County CouncilPerformance and Review Officer
Jan. 2008 - Dec. 2009
Customer Services Team Manager
O2 (Telefónica UK)Customer Services Team Manager
Jan. 2008 - Dec. 2008
Head of External Performers - World Scout Jamboree (Volunteer)
The ScoutsHead of External Performers - World Scout Jamboree (Volunteer)
Jan. 2006 - Dec. 2007
Head of Evening Programme - EuroJam (Volunteer)
The ScoutsHead of Evening Programme - EuroJam (Volunteer)
Jan. 2005 - Dec. 2006
Customer Service Team Manager
118118Customer Service Team Manager
Jan. 2004 - Jun. 2007
Entertainments Manager
Haven HolidaysEntertainments Manager
Jan. 2002 - Dec. 2004
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