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Work Background
WorkiaMobile Product Owner
Jul. 2023Hanoi Capital Region
ReloTalentProduct Officer (SaaS)
Oct. 2021Hanoi Capital RegionMade it through stage 1 and exited as Co-Founder, the product is now acquired by n.1 Global Mobility software editor Equus Software.
Manage, maintain and improve a complex SaaS ecosystem dedicated to Global Mobility. * Create wireframes and user stories
* Create UI/UX mockups (SketchApp)
* Manage backlog and product development
* Manage sprint planning / Scrum ceremonies
* Manage deliveries (continuous deployment)
* Collect and prioritise business and customer requirements
* Lead research and development about new features
* Write and update product documentation
* Support CTO managing DevOps team
* Liaise with Customer Success team
* Manage and prioritise incidents
* Train new employees to the system
ReloTalentProduct Manager & Co-Founder (SaaS)
Jun. 2016 - Sep. 2021Hanoi Capital RegionConception, launch, maintenance and continous improvement of a complex SaaS ecosystem dedicated to Global Mobillity. * Establish product concept from scratch
* Create wireframes and user stories
* Create UI/UX mockups (SketchApp)
* Manage backlog and product development
* Manage sprint planning / Scrum ceremonies
* Manage deliveries (continuous deployment)
* Collect and prioritise business and customer requirements
* Lead research and development about new features
* Write and update product documentation
* Support CTO managing DevOps team
* Liaise with Customer Success team
* Manage and prioritise incidents
* Train new employees to the system
#HOTTABProduct Owner (SaaS)
Mar. 2016 - Jun. 2016Hanoi Capital RegionPOS and restaurant management software. * Manage Sprint planning & management
* Organise of Scrum ceremonies
* Organise weekly meetings to discuss the business requirements with developers and product owner
* Collect and write business requirements
* Create wireframes and detail user stories
EuropcarMobile Product Manager
Dec. 2014 - Nov. 2015Voisins-le-Bretonneux, Île-de-France, FranceConceive and launch new mobile website for all the group national entitiies. * Write User Stories and business requirements
* Wire-framing mobile website
* Manage developments backlog (SCRUM methodology)
* Launch of new version of Mobile Site
* Manage Mobile site and Apps internalisation from external provider
* Test and release new functionalities on EC mobile sites and Apps
EuropcarProduct Manager
Apr. 2014 - Nov. 2015Voisins-le-Bretonneux, Île-de-France, FranceFocus on Customer Self Care (FAQs, chat, Support) for all group websites. * Collect business requirements and write user stories
* Rollout chat and callback features on all EC corporate websites
* Manage developments backlog (SCRUM methodology)
* Testing and release of new features on EC corporate and franchised websites
* Coordinate and support members of national e-commerce teams
AmazonSite Merchandiser
May. 2013 - Apr. 2014Clichy, Île-de-France, FranceComplete revamp of Gift Cards category pages for 3 Amazon websites (.fr/.es/.it). * Plan, coordinate and execute campaigns and merchandising Gift Card initiatives on 3 Amazon websites (.fr/.es/.it)
* Test and measure different approaches to messaging and presentation - and target those which drive the best results * Coordinate and create launch plans for new products / brands
* Improve the shopping experience in Amazon Gift Cards stores
* Closely partner with other teams (vendor management, instock management, local site merchandising , traffic) to ensure successful execution of merchandising
* Provide reporting and success metrics for campaigns and merchandising
GirodmedicalEcommerce Product Manager
Oct. 2009 - Mar. 2013Nantes, Pays de la Loire, FranceComplete localisation of e-commerce website from 1 to 27 countries. * Manage the full internationalisation process of e-commerce business from scratch
* Develop, manage and release 10 national e-commerce websites
* Develop, manage and monitor European activities of the company
* Analyse foreign markets (buying habits, payments, etc.) and apply national habits
* Represent the company in its relationships with European providers and suppliers
* Manage EU VAT compliance on 7 countries
* Manage and monitor international logistics for business development
* Manage the staff of the EU Development Department (up to 5 persons)
* Manage foreign SEM advertising campaigns and SEO in collaboration with Web-marketing team
* Multilingual Content Management
UN-Habitat (United Nations Human Settlements Programme)Project Assistant
Mar. 2009 - Aug. 2009Brussels Area, Belgium* Attend meetings with/on behalf of the Director, prepare meetings and briefing notes, draft minutes
* Cooperate with relevant units and divisions of the Programme including the UN-HABITAT Regional
Offices implementing E.C. funded projects
* Monitor E.U. Development policy towards African, Caribbean and the Pacific (ACP) countries,
* Monitor E.U. policy on development cooperation (DG Dev, EuropAid, DG Envi)
* Assist the Director and take up other administrative tasks
* Update and maintain database of EC grants to UN-HABITAT projects worldwide and
library of UN-HABITAT researches
Autonomie EuropaProject Assistant
Sep. 2008 - Feb. 2009Brussels Area, Belgium* Assist the company in developing projects for its public or private customers
* Set up EU Project Management Courses * Participate to the proceedings at the E.U. Institutions for lobbying activities
* Participate EU Project Management lessons and E.U. Lobbying
* Follow European Commission/DG SANCO’s works
Natù by BeD LivingCustomer Representative
Apr. 2008 - Sep. 2008Buttrio, Italy* Attend customers' calls
* Manage orders shipping and deliveries
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