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Work Background
The Whitechapel CentreYoung Person Housing Advice and Homeless Resolution Worker
Jan. 2024 - Dec. 2024Liverpool, England, United KingdomMy role is to assess and advise young people experiencing homelessness in Liverpool. Once I assess them I refer them to suitable accommodation which best suits their needs. I do this via different communication avenues, such as face-to-face appointments, emails, and telephone calls. I also communicate with external agencies to find the best solutions for them, including Housing Options, Leaving Care Team, Asylum Link, and Social Services. From when I started the position to where I am now, I have added extra responsibilities to my role. These include assisting other team members with carrying out assessments if there is a language barrier that I can assist with, as I have learnt new languages to assist with my role. Using my combined skills of support work and communication I help my clients integrate into the community, which can include signposting them to local cultural support networks which can give them a slice of home in their new home of Liverpool. However, throughout my role, I offer support and guidance to all of my service users.
The Whitechapel CentreHomeless Support Worker
Sep. 2022 - Jan. 2024Liverpool, England, United KingdomMy role was across various hostels which have different needs and support levels, so the role varied from day to day. The main responsibilities across all hostels were completing support plans, welfare/wellbeing checks, risk assessments and individual support to each resident. In each hostel, there was a diverse clientele from different communities and it was important for everyone to integrate. It was part of my job to make sure all residents felt comfortable in their homes and bring different aspects of their culture into the hostel. For example, when residents are picking food options to be cooked by the hostel chef, it is important for those who have different food requirements due to their culture to be able to enjoy a meal with those around them, i would offer assistance in this by liaising between the client and the hostel breaking down any language barriers they may be experiencing, I would always ensure all clients would feel there was support in any aspect of their stay at any of the hostel placements provided. I would also add to my role by assisting residents with any appointments, completing housing benefit applications, and supporting them with their universal credit and personal independent payment applications.
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