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Work Background
TEKsystemsTechnical Product Owner/Business Analyst @ DirecTv
Jun. 2013 - Jan. 2014• AGILE transformation specialist
• Communicate with stakeholders to ensure goals are clear and the vision is aligned with business objectives
• Capture business desires with customer experience in mind to define the project goals and create a vision for development
• Maintain higher perspective to ensure cohesion amongst the teams through every step of the fast changing agile product development
• Consult with development teams on feasible solutions within the triangle of scope, time, and budget
• Manage and update the living project backlog: creating Agile user stories, list, prioritize, and map out dependencies
• Track and mitigate issues, dependencies, and risks to inform the necessary sequence of development
• Oversee the development of the product through project events: planning, refinement, review and sprint
• Anticipate the clients’ needs to manage the development project efficiently
• Key liaison for business to communicate clear instruction and deliverables for the development teams
• Lead and maintain irregular development team meetings to track all work and issues
• Identify and organize future iterations to meet with team to refine the process and support the sprint
• Develop, Facilitate, Plan and coordinate testing plans to ensure user acceptance • Liaison between development teams, business, and program
• Maintain outside vendor contractual compliance
• Report status and metrics to all levels of the organization
New MilleniaBusiness Analyst/Project Coordinator at Southern California Edison
Nov. 2011 - May. 2013Irwindale, CA• Heavily involved in implementation of project tracking and approval tool; recommend enhancements based on client needs, train users, create job aids and conduct end-user training. • Report on project statuses and compliance with company metrics; reports vary in complexity and detail to fit the needs of target audience.
• Act as sole owner of Access database; compile recommendations of solutions to automate reporting to streamline existing manual processes. • Consult with clients on business requirements and create insightful and efficient solutions to fit their needs.
• Process improvement team • Portfolio and Project Management System (SAP bolt-on) trainer and expert.
• Create training materials and provide in-house training on current and new processes and system tools and functionalities.
• Plan SAP system releases and coordinate with enterprise-wide systems.
• Monitor SAP environments and their availability to release enhancements and break fixes.
• Change Manager for all SAP projects on Global CAB board.
• Act as local project governance to ensure projects meet requirements and Key Performance Indicators (KPI) for scope, schedule, and budget.
• Initiate and conduct meetings to review and approve upcoming initiatives.
• Create and maintain Work Orders. • Act as a liaison between client, stakeholders, and project team.
Wolf Warehousing & Logistics, LLC.Program Manager
Jul. 2011 - Feb. 2024Rancho Cucamonga, CA• Acquire and implement a 3rd party warehouse, inventory, fulfillment program • Obtain stakeholders business needs, analyze and propose new business processes
• Create and manage business processes and improvement projects • Acquire and retain customers through innovative customer retention programs • Recommend and implement changes to programs, supply chain, customers, and finances • Specialize in supply chain efficiency • Scale projects to fit the company’s fulfillment timeline to limit delays and increase efficiency • Consult 3pl technology system and sales consultant • Develop and manage business improvement projects • Develop and run quality improvement projects • Research and develop all process improvements within the business including: supply chain, warehouse management systems, and process improvement Wolf Warehousing will provide customized services to fit your company! Our services include, not limited to: warehousing, order fulfillment, pick and pack, filling, inventory management and distribution services to our domestic and international customers. We are a full service 3PL provider offering end to end supply chain services. With our new strategic Location of Rancho Cucamonga, CA we are ready and able to take on your warehousing and logistics needs.
Prime AmericaSr. Account Manager / Business Analyst
Mar. 2008 - Jul. 2011• As a Senior Account Manager / Business Analyst I was involved in various business operations and helped the organization achieve cost-effective production with increased quality, efficiency, and satisfied customer service. • Followed-up with new accounts and potential leads.
• Identified the system requirements and documented the business process.
• Coordinated with Vice President’s office, IT management team, and product managers to chart out future and ongoing projects.
Pulte HomesInsurance Coordinator
Feb. 2007 - Feb. 2008• Read, interpreted, and identified missing requirements on liability certificates. • Ensured over 400 vendors’ compliance with company policy. • Utilized company database to enter and research vendors. • Maintained currency and compliance of insurance documentation.
Living Spaces FurnitureAccessories Receiving Coordinator
Oct. 2005 - Nov. 2006• Created batches, finalized purchasing agent documentation, and ensured 100% completion of shipments. • Analyzed percentage reports to ensure all items were sampled on showroom floor per company policy. • Researched and reconciled all discrepant items from shipments.
• Managed all documentation and system work including batches, price changes, tags, e-mails, percentage reports, and damaged items.
SPIWestekOffice Manager
May. 2002 - Sep. 2005• Performed accounts payable functions, including vendor invoicing and check issuance. • Created user manual on all company policies, procedures, and system applications.
• Entered receivables in system, set up and created bank deposits. • Created job aids for DBA accounting software.
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