AIGSenior Leader, Global Delivery Leadership Team – Global Claims and Operations –
Jan. 2011 - May. 2018United States, CharlotteImplemented strategies to effectively lead global teams by certifying successful deployment of multiple projects concurrently. Collaborated extensively with executive leadership to reduce General Operating Expense (GOE) by millions by employing agile methodologies for optimizing key performance indicators and deliverables. Innovated staffing models to align with business objectives by attaining significant operational efficiency.
Spearheaded multinational transformations by consistently surpassing KPIs across diverse business lines and reframing essential operations to enhance strategic initiatives. Improved customer experience and underwriting by rigorously monitoring and analyzing data quality. Triaged deliverable and operational performance to elevate organizational productivity through effective discrepancy resolution in medical and pharmaceutical systems. Designed global staffing and delivery framework supporting on-time and on-budget product launches.