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Work Background
IsagenixProject Manager
Sep. 2024 - Feb. 2025Gilbert, Arizona, United States
Mastermind.comTechnical Project Manager
Mar. 2023 - Jul. 2024Scottsdale, Arizona, United States• Led a team of developers to deliver complex technical projects while maintaining production applications.
• Facilitated project scoping sessions, defined requirements, and estimated effort for weekly sprints.
• Tracked scope changes, progress, testing, user satisfaction, and identified opportunities for improvement.
• Collaborated with cross-functional teams to align priorities and drive interdepartmental success.
KeyBankTechnical Project Manager
Jun. 2022 - Mar. 2023• Secured work estimates, monitored progress, and provide executive level reporting project status and budgeting.
• Supported multiple programs as assistant Program Manager, organizing PI Planning, pilot launches, and issue tracking.
• Enhanced processes by process mapping, requirement/story writing, and training coordination during implementations.
Heitmeyer ConsultingProject Manager
Nov. 2021 - Jun. 2022Transitioned from contract with Heitmeyer Consulting to full-time employee with Key Bank in June 2022.
Lush Fresh Handmade Cosmetics North AmericaSales Associate
Sep. 2021 - Aug. 2022Scottsdale, Arizona, United States
ChaseProject Manager
Jul. 2018 - Nov. 2021Phoenix, Arizona• Spearheaded migrations to the Home Lending Division in Manila, successfully launching and expanding operations.
• Streamlined operational procedures, authored content for the internal procedure database, and defined technical requirements for Manila-specific reporting.
• Led the Empower transition as Project Leader, identifying optimization opportunities, resolving system gaps, and collaborating with the project team to enhance productivity.
ChaseMortgage Banking Team Lead
Sep. 2016 - Jul. 2018• Provided guidance and expertise in day-to-day processing, system usage and loan servicing.
• Drove successful resolution of operational issues through careful assessment and root cause analysis.
• Trained and mentored processing team on best practices, procedure updates and emerging trends.
• Organized knowledge sharing sessions to improve team efficiency and effectiveness.
ChaseMortgage Banking Senior Processor
Jul. 2015 - Sep. 2016• Main contact for customers during loan processing to provide updates of loan application and excellent customer service.
• Reviewing necessary documents needed for loan approval and updating application information to provide accurate rates and approval details. • Primary focus on providing and collecting accurate information, regular updates to customer, processing within reasonable time frame for customers all while maintaining a steadily updated pipeline.
Lush Fresh Handmade Cosmetics North AmericaSales Associate
Oct. 2013 - Oct. 2016Scottsdale, Arizona, United States
Desert Financial Credit UnionHome Equity & Consumer Loan Processing Team Lead
Oct. 2010 - Jul. 2015Phoenix, Arizona
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