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Work Background
SalesforceSenior Customer Success Manager
Feb. 2024São Paulo, Brasil
SalesforceSr. Technical Account Manager, CORE
Apr. 2022 - Jan. 2024São Paulo, Brasil
VeritranTechnical Account Manager
May. 2021 - Apr. 2022São Paulo, Brazil- Develop a strong long and short-term application service for customers
− Assist Accounting Executives staff in developing customer’s opportunities and maintaining existing customer business relationships
− Work as a liaison between the customer business requirements and internal IT groups
− Understand and improve customer needs and new technology opportunities
IBM Global Services - BrazilSenior Technical Account Manager
Apr. 2013 - Apr. 2021IBM BrasilGenerate new tactical and technical development for multinational company, supporting countries all over the Europe and Asia, acting on the best IT delivery management.
IBM Brasil LtdaService Delivery Manager
Aug. 2009 - Mar. 2013Service Delivery and Account Manager, acting on important and big customers on various markets.
IBM Global ServicesDBA
Jan. 2006 - Aug. 2009Expert and single point of contact for the biggest credit card company in the World, supporting their IT database environment, creating techniques for new products and improvement on the environment.
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