WestfullerBusiness Operations Manager
Sep. 2022 - Oct. 2024New York, NYOversee, coordinate, and execute strategic business management and firm operations including a CRM system, client management, people management, and internal budget control. Design and enhance firm procedures and manuals through monthly and quarterly compliance and information technology meetings. Define and establish the operational systems and controls for client onboarding best practices. Organize monthly and quarterly compliance and information technology meetings. Responsible for the oversight and implementation of ongoing cyber security implementation, protocols and digital workplace transformation. Engage with external strategic partners on behalf of Senior Management to support key business priorities. Identify and execute short, and long-term projects conducive to streamlining business practices and functions. Synchronize and manage relationships with external vendors and internal departments, including vendor/technology implementations. Successfully develop, oversee and supervise intern and mentorship programs for college undergraduates and graduate students. Consistent and direct reporting to executive team to ensure internal communications, adherence to workplace guidelines and development.