Chelsea Diamontopoulos

Project Analyst @Makai llc

Customer ServiceBusiness OwnerUnited StatesDatabase CoordinatorData Entry AssociateTyping SpecialistData Entry SpecialistData EntryCopywritingProject CoordinatorOffice AdministratorOffice AssistantExecutive AssistantAdministrative AssistantAssistantProofreaderData AnalystProject ManagerITAssociateBusiness AnalystConsulting

Extensive background in operations, project coordination, and knowledge management. With over a decade of experience supporting enterprise-level programs and cross-functional teams—particularly in defense, IT, and utility sectors—I bring a unique blend of technical aptitude, organizational agility, and a proactive approach to problem-solving. Throughout my career, I have successfully designed and implemented knowledge-sharing frameworks, streamlined workflows across hybrid environments, and managed multimillion- dollar program assets with precision and accountability. I’ve supported teams ranging from startup environments to large government contracts, and I consistently thrive in fast-paced settings that require initiative, collaboration, and strategic foresight.

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Work Background

Knowledge Manager

MakaiKnowledge Manager

Dec. 2024United States

Information Technology Operations Analyst

PSGInformation Technology Operations Analyst

Apr. 2023 - Dec. 2024Boston, Massachusetts, United States

Senior Project Coordinator

TeirOne TechnologiesSenior Project Coordinator

Apr. 2022 - Mar. 2023United States

Business Analyst

Retail Business ServicesBusiness Analyst

Jan. 2022 - Aug. 2022

Data Manager

MAINSAIL Group, IncData Manager

Oct. 2019 - Jan. 2022Hanscom Afb, Massachusetts

Business Consultant

National GridBusiness Consultant

Jun. 2016 - Oct. 2019Waltham, Massachusetts

Associate Analyst

National GridAssociate Analyst

Sep. 2014 - Jun. 2016Waltham, MA• Support IS Program Delivery Director for weekly Portfolio reviews. • Coordinate logistics for Portfolio Reviews. • Coordinate logistics for Town Halls and Weekly Stand-up’s. • Build integrated program road-maps by working with project and program managers. • Build integrated resource demand plans. • Support program governance activities. • Support project and program managers on multiple projects • Coordinate workshops and training's for project and program managers on multiple projects • Support the ‘celebrate success’ and ‘lessons learned’ communications and activities

Program Coordinator

Dovetail HealthProgram Coordinator

Jul. 2013 - Sep. 2014Needham, Massachusetts• Communicate with patients and partners to schedule and coordinate logistics of clinicians • Triage patient calls via a multi phone system to ensure transfer to proper clinician • Home visit preparation assistance: preparing documentation, database entry in patient management application, and post visit documentation updates • Support project and account managers working on multiple accounts • Responsible for researching and ensuring all referrals provided by the client are processed in a timely manner in order to contact patients and align to their optimum healthcare plan • Regularly send mailings to prospective patients via mail merge • Manage tracking reports for multiple accounts to aid project and account managers • Support patient service delivery to ensure optimal healthcare • Utilize Electronic Medical Record Systems including MediTech, Soarian, Citrix, NextGen, and Epic

Inside Sales Assistant

Schneider ElectricInside Sales Assistant

Aug. 2012 - Jul. 2013West Kingston, Rhode Island• Work directly with Director of Inside Sales for North America and management team • Coordinate internal and external events to promote synergy • Organize training development for inside sales teams • Prepare analytics reports for cadence and quarterly business reviews • Administer and support special projects for inside sales teams • Manage daily, weekly, monthly and quarterly Key Performance Indicators for sales teams

Courtesy Booth Representative and Front End Manager

Park & ShopCourtesy Booth Representative and Front End Manager

Jun. 2011 - May. 2012Blackstone, MA• Responsible for cash deposits, reconciliation of revenue, currency exchange, and balancing accounts of all cashiers • Reconcile discrepancies, supervise cashiers, schedule breaks, lead and motivate cashiers to reach monthly sales goals and objectives

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