Babylon HealthClinical Operations Associate
Jul. 2019 - Mar. 2021Vancouver, British Columbia, CanadaKey player in the March 2020 expansion of Clinical Operations into Alberta, delivering remote training sessions to grow our new team, and adapting our processes to fit the AB telehealth landscape. Assisted physicians and patients in British Columbia and Alberta by provisioning lab and imaging requisitions, specialist referrals, processing results and refunds, overseeing prescriptions, as well as answering general enquiries and providing tech support by phone, email, and chat in a contact centre environment. Dealt with 50-100 patient files per day. Authored the company's internal guide for "Responding to Patients at Risk of Suicide". Developed workshops around self-care, suicide, and active listening that were rolled out to nearly 200 staff Canada-wide. Served as Mental Health First Aider.