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Work Background
PeopleScoutRecruiting Manager
Aug. 2022● Oversee daily operations, task delegation, requisition assignment, and client escalations.
● Manage, coach and train a team of recruiters through best practices, ongoing training, and one-on-one coaching sessions.
● Collaborate with senior management, HR partners, and department heads on recruiting strategies that support business needs.
● Create and maintain recruiting policies and systems to attract quality employees and support business priorities.
● Develop recruiting strategies based on market talent trends.
● Cultivate strong consultative relationships with hiring managers, department heads, and other client stakeholders.
● Generate reports to guide business leaders with data-driven recommendations.
● Focus on continuously improving metrics (submittal quality, time to fill, etc.).
● Ensure recruiting practices comply with country guidelines. Achievements:
● Transformed a client account from a 3-month pilot project into a 2-year contract by delivering exceptional recruitment performance and consistently meeting client expectations.
PeopleScoutTeam Lead, Recruitment Delivery, North America, Supporting BMO Financial Group
Aug. 2021 - Aug. 2022● Assisted the account manager with daily operations, task delegation, requisition assignment, and client escalations.
● Acted as the manager on duty during the absence of the account manager.
● Coached and trained teammates through best practices, ongoing training, and one-on-one coaching sessions.
● Managed full-cycle recruitment for various business lines in Canada and the U.S., covering HR, Legal, Compliance, and Banking.
● Oversaw all recruitment activities including intake meetings, job postings, screenings/interviews, evaluations, and offer development.
● Advised on talent acquisition strategies related to recruitment processes, candidate markets, talent supply and competitive intelligence.
● Maintained regular client communication throughout the recruitment cycle to build strong relationships with hiring managers and leaders.
● Ensured timely feedback for candidates to enhance their experience. Achievements:
● Promoted to Recruitment Manager within 1 year of serving as a Team Lead.
PeopleScoutBilingual Senior Recruitment Consultant, Supporting BMO Financial Group
Jan. 2021 - Sep. 2021Montreal, Quebec, Canada● Managed high volume, full-cycle recruitment for various business lines in Canada and the U. S., covering Technology, Operations, Call Centers.
● Oversaw all recruitment activities including intake meetings, job postings, screenings/interviews, evaluations, and offer development.
● Advised on talent acquisition strategies related to recruitment processes, candidate markets, talent supply and competitive intelligence.
● Maintained regular client communication throughout the recruitment cycle to build strong relationships with hiring managers and leaders.
● Ensured timely feedback for candidates to enhance their experience. Achievements:
● Efficiently managed 100+ requisitions during an extensive busy season, without receiving client escalations. ● Promoted to Team Lead position within 8 months of employment in the organization.
MATT & NATHuman Resources Specialist, HQ and Retail Division
Sep. 2019 - Jan. 2021Montreal, Canada Area● Managed the full-cycle recruitment across various disciplines for the corporate office and management positions for the retail division in Canada and the U.S. ● Developed and implemented HR processes and procedures, ensuring application and alignment with the organization's mission. ● Provided consultative support and solutions on all people related matters including, but not limited to employee relations, performance issues, etc.
● Developed and deployed incentive programs for office and retail employees.
● Participated in job evaluations, salary recommendations, and market analysis.
● Facilitated and conducted training as required. Achievements:
● Developed standardized, automated HR documentation for the purpose of enhancing processes and optimizing operational effectiveness. *Travel abroad from end April 2019 - end August 2019
BESTSELLERTalent Acquisition Specialist - Canada & U.S.
Dec. 2016 - Apr. 2019● Managed high-volume recruitment for corporate offices in Canada and the U.S., covering diverse roles in Marketing, E-Commerce, Finance, IT, Sales, HR, and Retail.
● Developed talent pipelines through sourcing channels and networking.
● Monitored key metrics and reported findings to stakeholders.
● Maintained strong relationships with directors through regular touchpoints.
● Partnered with managers to ensure the successful onboarding of new hires.
● Managed candidates throughout the process to optimize their experience.
● Conducted psychometric tool training and debriefs on profiles.
● Created internal communication materials and employer branding content for the website and social media channels. Achievements:
● Designed an optimal recruitment cycle including standardized policies and templates for use throughout the process.
● Trained 15+ hiring managers on interviewing techniques and best practices.
● Delivered effective recruitment strategies without relying on external agencies, saving the organization costly fees.
BESTSELLERSenior Retail Operations Coordinator - JACK & JONES Retail Division
Nov. 2014 - Nov. 2016● Assisted in the development of strategic plans for operational activity.
● Served as the point of contact for retail stores regarding operational excellence.
● Monitored adherence to rules and procedures through the use of store audits.
● Administered the monthly incentive program of store and field employees.
● Assisted with HR related duties including, but not limited to the posting of job ads, administration of programs and best practices, execution of training, etc. Achievements:
● Formulated and implemented operational procedures with the objective to institute uniformity and maximize productivity across all 45 retail stores, while ensuring operational strategies were aligned with the organization's mission.
DCK Concessions CanadaVisual Merchandising Manager
Oct. 2011 - Nov. 2013Montreal, Canada Area● Managed the full-cycle recruitment for visual merchandiser roles in Montreal and Toronto, including successful onboarding and training of new hires. ● Created monthly budgets and merchandising service schedules for 450+ stores
● Maintained the relationship with a third-party merchandising firm.
● Monitored adherence to standards, rules, and procedures through the utilization of store audits, resolving any in-store operational issues.
● Implemented visual merchandising strategies to positively impact sales in store.
● Executed sales and cost analysis, reporting findings to internal stakeholders.
● Supervised team members, providing them with ongoing performance management, motivating them to attain objectives and achieve high performance through consistent training and feedback.
● Responsible for the program set-up of new store openings. Achievements:
● Developed and implemented operational procedures with the objective to institute uniformity and maximize productivity across all stores, while ensuring alignment and compliance with the retailer's requirements.
● Increased the visual presentation satisfaction rate amongst retailers.
DCK Concessions CanadaPlanning Analyst/Manager
Jun. 2007 - Oct. 2011● Managed merchandise planning for 10 brands across multiple retailers in Canada and the U.S.
● Managed the full-cycle recruitment for planner, allocator, and coordinator roles.
● Created monthly budgets and merchandising service schedules for 800+ stores
● Maintained the relationship with three third-party merchandising firms.
● Supervised team members and provided them with ongoing performance management through consistent training and feedback.
● Created and analyzed weekly reports, reporting findings to internal stakeholders, and identifying and recommending strategies for improvement.
● Monitored adherence to standards, rules, and procedures through the utilization of store audits, resolving any in-store operational issues.
DCK Concessions CanadaAssistant Planner
Jan. 2007 - Jun. 2007Montreal, Canada Area● Allocated merchandise to 150+ stores.
● Assisted in building store unit and assortment plans.
● Assisted in controlling inventory levels for stores based on strategies outlined by the senior planner to ensure variety and sufficient quantity of merchandise.
● Assisted in generating various, weekly sales and performance reports.
DCK Concessions CanadaDistribution Coordinator
Oct. 2006 - Jan. 2007Montreal, Canada Area● Followed up on merchandise in transit from suppliers.
● Processed and coordinated receipt of goods.
● Collaborated with the allocation team to ensure timely distribution of merchandise to stores.
● Verified and adjusted any inventory discrepancies.
● Followed up on any inventory issues at store level.
● Responsible for training new employees on various programs and systems.
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